The Fastest Path to a $100M AI Business | Anish Acharya, a16z GP
Anish Acharya is a General Partner at Andreessen Horowitz, investing in consumer and enterprise AI. His take on the classic Silicon Valley advice: go deep or go home. Not a hundred million free users, but 41,000 people paying $200 a month.
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Intro
- 00:00I think that when the product you
- 00:02deliver cannot be 100x better than
- 00:05everything else, [music] of course
- 00:06distribution is what matters. And I
- 00:08think the lie that we have sometimes
- 00:09told ourselves as founders is that
- 00:11something that's incrementally better is
- 00:13100x better. You know, I think of this
- 00:15as silver bullets versus lead bullets.
- 00:17You know, one silver bullet is a
- 00:20dramatic improvement. Many lead bullets
- 00:22are many small incremental improvements.
- 00:2410 or 50 or even 100 small improvements.
- 00:2710 or 50 or 100 lead bullets never equal
- 00:29a silver bullet. You really need that
- 00:31100x value leap. Now with the models
- 00:33that we have access to, we are a wash in
- 00:36silver bullets, right? There are silver
- 00:38bullets everywhere. So I actually do
- 00:40think in this day and age with the
- 00:42technologies we have access to. You can
- 00:44win by betting by having a better
- 00:46product. [music] I'm Anish. I'm a
- 00:47general partner at Andre and Horowits. I
- 00:49invest out of our AI apps fund. That
- 00:51means consumer and enterprise. For
- 00:52consumer, we love to invest in companies
- 00:54that are weird and working. For
- 00:56enterprise, we love to invest in
- 00:57companies that are working maybe less
- 00:59weird, could be weird. [music] Uh, no
- 01:00judgment. Um, I personally am an
- 01:03engineer, a product person. I write a
- 01:04lot of code in my free time. [music]
- 01:06And, you know, I feel like we're living
- 01:07in the age of miracles. So, if you're
- 01:09building, I want to hear from you.
Go Deep or Go Home
- 01:22Yeah, I've been thinking about this for
- 01:24some time. You know, if you look at just
- 01:26the broad trend in AI in terms of how
- 01:28many people are first [music] trying new
- 01:30AI products without being paid to
- 01:32because I think of customer acquisition
- 01:34cost as a form of subsidy. You know, the
- 01:36customer is not motivated enough to do
- 01:38it on their own. The company [music]
- 01:39really has to push them to try the new
- 01:42product and the magic of organic product
- 01:44adoption is that the customer is excited
- 01:46enough to just try it with no further
- 01:48incentive. I [music] think the first
- 01:49thing that we really saw was the uptake
- 01:51of chat GPT and midjourney and a number
- 01:53of other very early AI products. All of
- 01:55the traffic was organic which was
- 01:57different from what [music] we had seen
- 01:58in consumer product adoption for maybe
- 02:0010 years. Looking at the early data
- 02:03around willingness to pay. What we saw
- 02:05[music] was two interesting things. One
- 02:06was that a lot of people were willing to
- 02:08pay. so high number of people that were
- 02:10willing to pay and [music] the second
- 02:12that the AI companies quickly blew
- 02:14through what we thought were the
- 02:16ceilings on [music] ability to pay or
- 02:18the sort of amount that a customer would
- 02:19pay for a subscription. There's actually
- 02:21interesting reason for that. I' I'd love
- 02:23to give our AI companies credit and say
- 02:25it was foresight or experimentation, but
- 02:27the truth is the COGS for AI companies
- 02:30is non-trivial, right? It can actually
- 02:31be very very high, especially for
- 02:33[music] products like video generation.
- 02:35And because you had real costs in these
- 02:37businesses, they had to charge customers
- 02:39real money. And to deliver the very best
- 02:42product experiences and generations,
- 02:43they had to charge a lot of money. And
- 02:45what many of these AI companies found is
- 02:47that even as they raised prices,
- 02:48customers were willing to pay and in
- 02:50fact wanted to pay more. So that really
- 02:52[music] got me thinking about, hey, what
- 02:54is the extreme version of this? And I
- 02:55love exploring ideas in their extreme. I
- 02:57just think it's [music] a very useful
- 02:59way to extract the kind of core of your
- 03:01thinking. In the extreme of, you know,
- 03:04people being willing to pay high prices,
- 03:06there's two actual implications. [music]
- 03:08The first is that you can build a
- 03:09software company with real revenue scale
- 03:12with very few customers on a relative
- 03:14basis, [music] right? 41,000 for the
- 03:16$und00 million run rate at $200 a month.
- 03:18And the second is that software should
- 03:21subsume almost every part of a consumer
- 03:23spend over time. And increasingly
- 03:25[music] those dollars are going to be
- 03:26captured by AI and by software products.
- 03:29So I think it's [music] actually a very
- 03:31very optimistic prediction, one that
- 03:32we've seen come true, which is that more
- 03:35individuals will be able to build
- 03:37largecale AI companies and consumers
- 03:39will have more of their needs met
- 03:41through software.
- 03:43I would say in the world that we're
- 03:45living in, there are no marketing
- 03:46problems. There are only product
- 03:48problems. I don't [music] think products
- 03:50should have CAC today. And if you need
- 03:52significant customer acquisition costs,
- 03:54that means you haven't sufficiently
- 03:56delivered on the product. [music] The
- 03:57truth is that founders and companies and
- 04:00products were never able to deliver with
- 04:02the kind of ambition that they can
- 04:03deliver today. You can just go insanely
- 04:06deep. [music] And part of that is
- 04:08because the models can do things that
- 04:09they could never do before. You know, we
- 04:11had 40 [music] years of building models
- 04:13that enabled or extended the
- 04:15intellectual parts of our brain and the
- 04:17intellectual parts of our society,
- 04:18[music] right? But that was only a
- 04:20single sort of aspect of the human
- 04:21experience and really of our
- 04:23civilization and society that was
- 04:24addressable by technology. Now with
- 04:26these new subjective [music] creative
- 04:28computers, we can address the entire
- 04:31nondeterministic part of human society
- 04:33and the human experience. [music] That
- 04:35is our emotions, our relationships, our
- 04:37desire for self-expression, [music]
- 04:39the creative work that we do. So this
- 04:42entire part, arguably a larger part of
- 04:44the human experience [music] is now
- 04:45addressable through technology. And that
- 04:47simply wasn't the case before. So I
- 04:49think that's one important point. The
- 04:50second is that thanks to AI code and the
- 04:53like collapsing costs and difficulty of
- 04:55making software. It it's just way easier
- 04:58for a small number of people to build a
- 05:00lot more. [music] So this simply was not
- 05:02possible prior and now you have founders
- 05:05that can do more things at an order of
- 05:07magnitude lower cost. And as a result
- 05:09you can go deep or go home instead of
- 05:12going big or go home.
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Narrow Startups
- 06:13So narrow startups are companies that
- 06:15build incredibly opinionated deep
- 06:18products, charge very high prices for a
- 06:20relatively small number of people. You
- 06:22know, the simple math is that charging
- 06:2441,000 people $200 a month is a 100
- 06:28million run rate business. And there's a
- 06:30lot of precedent for this already
- 06:31occurring. You know, we see Google
- 06:33Ultra's top [music] skew is 250 a month.
- 06:34Grock is 300 a month. Open AAIS is 200 a
- 06:37month. I believe Anthropics is 200 a
- 06:39month. Consumers are flocking to these
- 06:42products organically. They're paying
- 06:44high [music] prices for them. And over
- 06:45and over again, we're seeing them
- 06:46delivered the value that they expected.
- 06:49So the whole idea behind narrow startups
- 06:50is build small, go deep, [music] and
- 06:53charge a lot. I think specialization is
- 06:56a new moat. I think that you have the
- 06:58ability to go so much deeper with a new
- 07:00technology and the collapsing cost of
- 07:02software creation for an individual
- 07:04customer that you can just be so much
- 07:06more specialized for that customer that
- 07:08it's hard to compete with. You know,
- 07:09somebody's going to have to build 3
- 07:11years of roadmap to have [music] a
- 07:13competitive product. So, it's simply
- 07:15differentiation taken to an extreme
- 07:17degree. I think that's an interesting
- 07:19and important form of a moat which is
- 07:22particularly relevant to narrow startup.
- 07:24I think the second is if you look at
- 07:25chat GPT they're trying to do a lot of
- 07:28things and if you think about areas in
- 07:31which there's a really rich software
- 07:32ecosystem that has to be built to really
- 07:35capture the value I don't know where
- 07:36that's going to fall on their priority
- 07:38list a great example is meeting
- 07:40recorders there's many products that now
- 07:42take notes for you by transcribing
- 07:44speech to text that is great but to
- 07:46fully capture the value you probably
- 07:48need to build a whole office suite you
- 07:50need [music] spreadsheets you need word
- 07:52processors you need a diary diary app
- 07:54and a notes app and you need all kinds
- 07:56of software. It's just not obvious to me
- 07:58that the labs are going to actually
- 07:59[music] get to that. So I do think that
- 08:01building a rich software ecosystem, a
- 08:03rich product ecosystem is another way to
- 08:05compete. Okay, I think the third thing
- 08:06is that there are many product
- 08:08categories like AI code where you
- 08:11benefit from using many models, right?
- 08:13It's better to be able to use anthropic
- 08:15and open AAI and Google's models. And if
- 08:18you're at OpenAI, you're never going to
- 08:19be able to build a product that also
- 08:21uses Google's models. [music] So being
- 08:23multimodel is a way to compete with
- 08:25elabs and big tech. The other important
- 08:27point is that when these products overd
- 08:30deliver for their customers and they can
- 08:32if you ask cursor to help you generate a
- 08:34feature with a model sometimes it's like
- 08:36wow this was even better than what I had
- 08:38hoped for or what I had imagined. So one
- 08:41the fact that these products can
- 08:43actually have those attributes and can
- 08:45overd deliver on the customer's
- 08:46expectations but the second is that they
- 08:48can charge for it. You know, sometimes
- 08:50the model has to think really hard to
- 08:53deliver that extraordinary outcome. And
- 08:55guess what? When it does, it's
- 08:56expensive. And that is the way that it
- 08:58should be. I think that when the product
- 09:00you deliver cannot be 100x better than
- 09:03everything else, of course, distribution
- 09:05is what matters. And I think the lie
- 09:07that we have sometimes told ourselves as
- 09:09founders is that something that's
- 09:10incrementally better is 100x better. You
- 09:13know, I think of this as silver bullets
- 09:14versus lead bullets. One silver bullet
- 09:17is a dramatic improvement. Many lead
- 09:19bullets are many small incremental
- 09:21improvements. Like 10 or 50 or even 100
- 09:24small improvements, 10 or 50 or 100 lead
- 09:26bullets [music] never equal a silver
- 09:28bullet. You really need that 100x value
- 09:30leap. Now with the models that we have
- 09:32access to, [music]
- 09:33we are a wash in silver bullets, right?
- 09:35There are silver bullets everywhere. So
- 09:37I actually do think in this day and age
- 09:39with the technologies we have access to
- 09:42you can win by betting by having a
- 09:43better product.
Build for Pull, Not TAM
- 09:48Predicting a total but addressable
- 09:50market is a fool's errand. It's it's
- 09:52just impossible. I it's very very
- 09:53difficult and it's a common source of
- 09:55failure for investors certainly but even
- 09:58for founders. When I was a first-time
- 09:59founder I [music] had this big brain way
- 10:02thinking of you know products which is
- 10:04hey we need a big market. It has a needs
- 10:06to have a big TAM. I wasn't even quite
- 10:08sure what TAM [music] meant, but it
- 10:09seemed important and I know you needed a
- 10:10big one. A big one is better than a
- 10:11small one. And that's why a lot of my
- 10:13early thinking was in markets like
- 10:14healthcare and you know disease
- 10:17management and I just didn't know
- 10:19anything about those markets nor did I
- 10:20have energy for those markets. You know
- 10:22how I built a successful product was
- 10:24building something that I wanted to see
- 10:26exist and I was personally [music]
- 10:27passionate about which was sort of
- 10:29social graphs and mobile games. And
- 10:31that's what me and my founder built.
- 10:32Look, when when the iPhone app store was
- 10:35released, there were 6 million iPhones
- 10:36in the world. Like, [music] that's not
- 10:37much of a TAM, but we built there
- 10:39because it felt like it was growing
- 10:41quickly and we had a lot of energy for
- 10:42the market and we bet on, you know,
- 10:45perhaps not even thinking about the TAM
- 10:47and we were right. So, I don't think
- 10:49about TAM very much at all. I do think
- 10:51about value delivered to the customer
- 10:53and [music] the, you know, price they're
- 10:54willing to pay. Okay. So, I think the
- 10:56most useful prompt for a founder right
- 10:58now is what is the $1,000 a month skew
- 11:01of our [music] product, right? That is
- 11:02the direction we need to be thinking
- 11:04about like what is the extraordinarily
- 11:06expensive? What would the product need
- 11:08to do? Does [music] it do it today?
- 11:09Would people be willing to pay? Have we
- 11:11tested it? So, I think if you find
- 11:12customers that are be willing to pay
- 11:14dramatic prices for your product, you're
- 11:16probably on the right track. [music] You
- 11:17know, conversely, if you have a free
- 11:19product that you have to pay customers
- 11:20to try, you're probably on the wrong
- 11:22track.
- 11:23[music]
- 11:23It's a much more useful signal for
- 11:25builders than thinking about concepts
- 11:26like TAM. If people are paying for it,
- 11:28they're getting value typically. Of
- 11:29course, what is like upstream of that?
- 11:31[music] Things like retention and things
- 11:33like customer acquisition cost. So these
- 11:35things can be measured, but this is why
- 11:36it's so useful to build in an area in
- 11:38which you have great intuition cuz you
- 11:40just [music] you feel the feelings, you
- 11:42know it, you talk to the customer,
- 11:43you've perhaps you're the customer
- 11:45yourself or you've got great intuition
- 11:46around their pain [music] points. The
- 11:48customer has more ideas for your road
- 11:50map than you have. Like there are a lot
- 11:51of qualitative signals. The most
- 11:53overriding signal is you simply can't
- 11:56keep up with everything that is
- 11:57happening as a result. Like that's how
- 11:59you know you have product market fit. As
- 12:01Mark famously said, the market is
- 12:03[music] pulling the product out of you
- 12:04often violently. That is the experience
- 12:06of it. I mean I think there there's many
- 12:09psychological traps from being a
- 12:10founder. I can tell you a few of the
- 12:12ones that I fell [music] prey to and
- 12:13experienced as a founder. So one is
- 12:15trying to talk yourself into having
- 12:17product market fit. like [music] if you
- 12:19have to talk yourself into it, you don't
- 12:20have it. I think that's incredibly
- 12:22important. I think the second is, and
- 12:24perhaps a related point, you know,
- 12:25you're looking for metrics [music] that
- 12:27will justify this fact that you have
- 12:30market fit and you go crazy looking to
- 12:32calibrate on what's [music] good
- 12:34retention, what's good. Those are often
- 12:37not productive. Ultimately, a business
- 12:39has [music] physics and if you're losing
- 12:4190% of your customers at the end of year
- 12:43one, like [music] even if that's
- 12:45bestin-class for the category, it's very
- 12:46difficult to build something that's
- 12:48working. So, [music] I think thinking
- 12:50about the sort of business health and
- 12:51first principles rather than frameworks
- 12:53is often more productive. I think the
- 12:56final trap that you can often fall into
- 12:58is the power user trap. Power users are
- 13:01power users and that's great that
- 13:02they're getting that much value out of
- 13:03the product, but if you're not able to
- 13:05capture the value that they're getting,
- 13:07you know, they still only count as one
- 13:09dot on your growth chart. So, you really
- 13:11do have to either build for power users
- 13:13and [music] capture the value you're
- 13:15creating, which is the narrow startups
- 13:16idea, or you need to build for a mass
- 13:19market and not, you know, tell yourself
- 13:21that having some really happy power
- 13:23users is a substitute for having broad
- 13:25market fit.
- 13:28The most important piece of advice is
- 13:30that there is no marketing problems.
- 13:32There are only product problems. Be
- 13:34insanely ambitious on product. Raise
- 13:36prices. Adjust based on what you hear
- 13:38from the customer. And don't worry so
- 13:40much about business books, frameworks.
- 13:42Just build for a small number of people.
- 13:44Charge a lot. Go insanely deep. And you
- 13:47know, more likely than not, you'll find
- 13:48your way to success. Like this is not a
- 13:5020, 30, 50year idea. This is like a 3
- 13:52[music] 57year idea. That's what the
- 13:54abundance agenda means. And it's coming
- 13:56now because there's both abundant
- 13:58capital and [music] dramatic consumer
- 14:00interest in these new products. You
- 14:01know, if you were ever going to start a
- 14:03company, start it now. Like, there are
- 14:06better and worse times. [music] And this
- 14:07is the best time I've seen in my entire
- 14:09career by a long shot.