Lessons from an Early-Stage Startup Over 4 Years | Handprint.tech
Today's story is about Simon Schillebeeckx, the CSO of Handprint.tech. In addition to his role as CSO at Handprint.tech, Simon is also a business professor a...
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Intro
- 00:00I think that's a
- 00:02really difficult thing to do like there
- 00:05is no degree that you need to be an
- 00:07entrepreneur can you do it without sure
- 00:10I teach business model Innovation at
- 00:12University so add all this theoretical
- 00:14knowledge but once you actually have to
- 00:17do it yourself it's a very different
- 00:20thing meet Simon Simon is the assistant
- 00:23professor at Singapore manman University
- 00:26and co-founder at hand print. Tech
- 00:29handprint Tech is a nature Tech platform
- 00:33that connects companies to the most
- 00:35impactful organizations on Earth our
- 00:38general goal is to help companies
- 00:41capture real business value from the
- 00:43creation of positive impact in the
- 00:45world maybe the most confrontational
- 00:48thing about building a company and
- 00:51building a team is that you're
- 00:53constantly realizing you can only do a
- 00:56very small part you're completely
- 00:58reliant on everyone else to pull their
- 01:00weights hempit is a small company of 10
- 01:03people but it's already making an impact
- 01:06having restored 3.5 million square met
- 01:09of involvment across 35 countries let's
- 01:13dive into his story
- 01:19[Music]
Chapter 1. CSR Can't Make Money
- 01:36Simon was born in Belgium from a young
- 01:38age he wanted to do something meaningful
- 01:41I mean I went to study commercial
- 01:43Engineering in in Belgium after writing
- 01:46my dissertation I chose to do another
- 01:49degree in corporate social
- 01:50responsibility so I moved from Belgium
- 01:52to the UK to pursue a second master's
- 01:55degree however he was told that if he
- 01:59pursu are he wouldn't make any money
- 02:02because nobody in business really cares
- 02:04about it but I was like I was driven to
- 02:06do this and so yeah so for me that's
- 02:08been the beginning of my pathway on in
- 02:10the sustainability space but he still
- 02:13wanted to continue after working a small
- 02:15boutique firm he eventually enrolled in
- 02:18a PhD program at Imperial College London
- 02:21when I went into Academia to do my PhD I
- 02:24was very convinced that this was going
- 02:27to be my pathway sitting in my office is
- 02:30just thinking and writing that was I
- 02:32really enjoyed doing this but suddenly
- 02:34his supervisor told him is leaving the
- 02:36college I was about 2 years and 11
- 02:41months into my PhD when my supervisor
- 02:44called me into his office and said you
- 02:46have to finish your PhD in 3 months
- 02:48because I'm moving to Singapore and I
- 02:50said no I still have at least a year and
- 02:53he said yeah not anymore I'm leaving so
- 02:55you have to finish in 3 months but if
- 02:58you manage to finish I'll take you with
- 03:00me I was reflecting on the fact that 6
- 03:03hours before that meeting I had been
- 03:05dumped by the girl I was seeing and
- 03:07thought sure all right let's move to
- 03:10Singapore so I moved to Singapore at the
- 03:12beginning of 2015 initially as a postdoc
- 03:16and then as from July 2016 as a
Chapter 2. Challenges and Lessons over 4 years
- 03:21professor when we look at why companies
- 03:25engage in F action we find two reasons
- 03:28either there are for by regulation or
- 03:31their leadership set up some type of
- 03:34voluntary action pure Goodwill basis but
- 03:37this is not enough the fundamental
- 03:39problem that handprint is trying to
- 03:41solve is making it valuable for
- 03:44companies to do something good in the
- 03:46world convincing a company to give money
- 03:49to an NGO is very hard why on Earth
- 03:51would they do this but if you can show
- 03:53that by doing so they're going to have
- 03:55more loyal customers or their cost of
- 03:58customer acquisition is going to go down
- 03:59down then it makes sense Maas and I met
- 04:02in Singapore pretty much immediately
- 04:05after I landed so we became friends it
- 04:08wasn't until many years later that we
- 04:12started thinking about working together
- 04:14in December 2019 we founded handprint so
- 04:17initially the name of the company was
- 04:20the green company and then we ended up
- 04:22going for hand print. Tech and the
- 04:25reason we picked handprint as a name
- 04:27handprint is a scientific concept that
- 04:29is the opposite of a footprint and the
- 04:31footprint is all of the bad things that
- 04:33you do simply by virtue of living or by
- 04:36virtue of being in company whereas
- 04:37handprint is this idea and a construct
- 04:40that measures your positive impact I
- 04:42think having a tag domain if you're in
- 04:44the teag business makes a lot of sense
- 04:46having a tech domain sets the balance
- 04:49right we are a tech company most people
- 04:51who visit the website will see us as a
- 04:54tech company there is no degree that you
- 04:57need to be an entrepreneur can you do it
- 04:59without out sure I think the main reason
- 05:02why a degree can be quite helpful is
- 05:05you've developed some kind of grit
- 05:07you've developed a level of persistence
- 05:10to do something for a prolonged period
- 05:12of time I teach business model
- 05:13Innovation at University so a lot of
- 05:16what I do with my students is to work
- 05:18with startups or to work with larger
- 05:20companies so add all this theoretical
- 05:22knowledge of how to do this or what
- 05:25should be done but once you actually
- 05:27have to do it yourself it's a very
- 05:29different thing I think there is a
- 05:31reason why there are very few academics
- 05:34that become successful entrepreneurs
- 05:37Academia is about slow in-depth search
- 05:41for truth when you're an entrepreneur
- 05:43every day has 10 deadlines collaboration
- 05:46in Academia tends to be quite simple
- 05:49because you work with people who are
- 05:50very similar who have been trained to
- 05:52think and write in the same way as you
- 05:55have if you hire those kind of people in
- 05:57your company you're screwed you need
- 05:59different people you need a lot more
- 06:01trust based on a lack of understanding
- 06:04and that is a very big shift as well
- 06:06because it's hard to do as academics we
- 06:08typically do everything ourselves or we
- 06:10work with a very small group of
- 06:12co-authors that again are very similar
- 06:15to us so I think these are really big
- 06:17challenges that um yeah I'm still
- 06:19grappling with every
Chapter 3. What I wouldn't repeat in 4 years
- 06:22day we've been around for four and a
- 06:24half years I mean I think in a company
- 06:27of any size there will always be many
- 06:29struggles there's been important
- 06:32disagreements among Founders about
- 06:34strategic Direction but you have to deal
- 06:36with them like you can't just let them
- 06:38Fester you have to bring them out into
- 06:39the open discuss accept when you get
- 06:42your way or when you don't get your way
- 06:44and then move on there was a moment that
- 06:46we grew too fast we over hired we were
- 06:50overly optimistic as entrepreneurs tend
- 06:52to be about our potential to rapidly
- 06:55turn one of our pieces of Technology
- 06:58into a product that would really make
- 07:00revenue and we basically overstretched
- 07:02and then that meant that at some point
- 07:04we had to let go of 16 people or
- 07:08something and then doing this and having
- 07:10the discussions with the leadership and
- 07:12like okay who are these people going to
- 07:13be and then like the evaluations the
- 07:15emotional toll that has taken on many of
- 07:18us is quite painful and then I think in
- 07:21terms of the process one of the things
- 07:23that we've really struggled with and
- 07:25continued to struggle with is that none
- 07:27of the founders really come out of a
- 07:29sales background developing a practice
- 07:32for how you sell complex technology to
- 07:34companies really isn't easy and this is
- 07:36typically a very long-term process we've
- 07:38had sales cycles of over 2 years and as
- 07:41a small startup having sales cycles that
- 07:43take that take over two years that's not
- 07:46super appealing so you need to figure
- 07:47out how we can accelerate this so that's
- 07:50been a continuous learning what for me
- 07:52has been a big struggle is as a
- 07:53non-product or non- Tech person what
- 07:55would be great if if we could do this
- 07:58and then this would happen then I talked
- 08:00to the product team and they said yeah
- 08:01sure give me $150,000 and I'll make it
- 08:04happen it's like no it's just a simple
- 08:06thing so for me that has been a massive
- 08:08learning that developing high quality
- 08:10software is costly and it takes a long
- 08:13time I've learned a lot about the things
- 08:15that I can't do maybe the most
- 08:17confrontational thing about building a
- 08:20company and building a team is that
- 08:23you're constantly realizing that you can
- 08:26only do a very small part you're a small
- 08:29part of the puzzle you're completely
- 08:31reliant on everyone else to pull their
- 08:34weight my job is to maybe motivate
- 08:38them but this collaborative effort is
- 08:42what makes or breaks the company and the
- 08:44other thing that I have learned we
- 08:46started building our first product too
- 08:49soon we didn't do enough user research
- 08:52we didn't get Lois letters of intent
- 08:56signed by customers and if I would go
- 08:58back to the beginning with this
- 09:00knowledge in mind this would be the one
- 09:02thing we are not building anything until
- 09:05we have 10 Lois if you build this and it
- 09:08can do a b c and d I will buy it for
- 09:12this much money until you have that I
- 09:14wouldn't start building a new
Chapter 4. Where you stand depends on where you sit
- 09:20company it's impossible to convince
- 09:23someone with rational arguments that
- 09:25they should care about something caring
- 09:27for something or about something is an
- 09:29thing the reality I think is that we're
- 09:32never going to convince 100% of the
- 09:34people you need to have a very small
- 09:37vocal minority probably less than 10%
- 09:40that really make decisions that can
- 09:42change the world when I look at
- 09:44southeast Asia where I've been living
- 09:45for the last decade it's understandable
- 09:48people have very different concerns than
- 09:51people in Europe where I'm from right
- 09:53the level of economic development is not
- 09:55there there's a lot of corruption so one
- 09:56of the things that we're seeing in some
- 09:58of our forestation work we're doing we
- 10:00do a lot of Mangrove restoration most of
- 10:02them are in Southeast Asia Indonesia
- 10:05incredibly important ecosystems and
- 10:07they're being cut down and even if you
- 10:10give them money there will still be
- 10:12people cutting them down and it's not
- 10:13because these people are horrible people
- 10:16that have as a goal we want to destroy
- 10:19the planet no they have as a goal and if
- 10:21I cut 10 trees down now and I can sell
- 10:23the wood then I can eat for a couple of
- 10:25days and so if your primary concern in
- 10:29life are will I have food tomorrow then
- 10:33having these higher level goals of we
- 10:35need to protect the planet and all life
- 10:38on the planet sound very kind of distant
- 10:41this is not what people have in have in
- 10:42mind the mission of Educators and and
- 10:45client scientists is to close that Gap
- 10:48demonstrate to people that even within
- 10:51their lives they can make meaningful
- 10:53changes they can do small things that
- 10:55actually will benefit themselves will
- 10:57benefit their communities and will uh
- 11:00benefit the World At Large companies if
- 11:02you if if they want to be successful
- 11:04they need to be sustainable you can't be
- 11:07sustainable in the long run the world
- 11:09that we know right now which already has
- 11:12changed substantially just won't be
- 11:14around for the next couple of centuries
- 11:16we are in a phase where all of the
- 11:18scientists the climate scientists are
- 11:20telling us that we are facing extinction
- 11:23level events if we're not changing the
- 11:25economy towards a more environmentally
- 11:28sustainable system the future for our
- 11:31children and our children's children is
- 11:33going to be substantially more difficult
- 11:36we've kind of stated as an unofficial
- 11:38goal we want to win the Nobel Prize for
- 11:41Peace which is pretty unusual as a
- 11:43company won't be easy but if we succeed
- 11:46as a company it could happen that's a
- 11:48goal that's a stretch goal for for
- 11:51handprint
- 11:52[Music]