He Built $100B at Google, Then Failed. Now He Runs an $80B+ Company | Snowflake, Sridhar Ramaswamy
Sridhar Ramaswamy has seen both sides of building.At Google, he helped scale one of the most important businesses in the history of the internet. Then he lef...
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You Are More Than Your Failures
- 00:00First of all, failure is hard. It's a
- 00:03little bit like deep gash or [music]
- 00:04scratch that you get. You can deal with
- 00:06it. It is still hard. I'll tell you
- 00:09something. Every startup is an act of
- 00:12believing. It's also an act of madness
- 00:14because you think you can do something
- 00:17that other people have never done
- 00:19before. [music] You need to have that
- 00:20kind of a belief. It's a little bit of a
- 00:22religious feeling. [music] When we
- 00:25started Neva, we wanted to build a
- 00:27product that was 10x better than Google.
- 00:29is just that that is a very very high
- 00:31bar. The product that we built was a
- 00:34little bit better than Google but not
- 00:36really 10x better. And so my biggest
- 00:38message to founders is all of you need
- 00:41to believe that you can do something
- 00:43better. Every failure has important
- 00:45lessons but it is important to accept
- 00:47failures. Accept that you're human but
- 00:50also accept and internalize that you're
- 00:53more than your failures. I tell people,
- 00:55I tell my my children, I tell myself
- 00:57that we are more than our successes and
- 01:00we simultaneously are also more than our
- 01:04failures. Having that strong conviction
- 01:06in who you are as a person, I think just
- 01:09makes you [music] believe in life and
- 01:11makes you act with purpose as you get
- 01:13things done. And honestly, you cherish
- 01:16your successes even more because you
- 01:18understand that it is something amazing
- 01:21and unusual.
- 01:25Hi there, my name is Sridar Ramas Swami.
- 01:27I am the CEO of Snowflake, the AI data
- 01:31cloud. I'm also a proud husband and
- 01:34father of two sons that are both uh
- 01:36computer scientists. So, uh data and
- 01:39computing runs in the family.
Find Work That Makes Time Stand Still
- 01:51I have worked in technology and
- 01:54computing all of my career. I grew up in
- 01:58India [music] primarily South India.
- 02:00Sometimes people ask me about what my
- 02:03career arc was like, you know, how I
- 02:05navigated my early times. To be honest,
- 02:08when I first came to the US, I didn't
- 02:10even think about working in the [music]
- 02:12industry or what kind of job I would
- 02:14get. I uh came to get a PhD and for
- 02:17somebody that grew up in India, a very
- 02:20technically [music] focused, hyper
- 02:23competitive but very structured
- 02:26environment, doing a PhD [music] is very
- 02:28strange because most of the time when
- 02:31you go ask a professor what you should
- 02:33work on, they will typically tell you
- 02:35you should work on something
- 02:36interesting, which is terrifying for a
- 02:3822-year-old that does not really know
- 02:40research to figure out what to do. But
- 02:43that itself is a journey where you have
- 02:45to [music] understand existing areas,
- 02:47come up with brave hypothesis for where
- 02:50that area could go and then do research.
- 02:52[music] To be honest, what I didn't
- 02:54realize at the time was I was okay doing
- 02:57research, but I was never passionate
- 03:00about doing research. When people ask me
- 03:02today what they should work on, I
- 03:04typically tell them you should work on
- 03:06something that makes time stand still.
- 03:09There are things that all of us do where
- 03:11we are happy to spend more and more time
- 03:13doing it. And after 10 years of doing
Reinventing Himself as a Software Engineer
- 03:15research, I actually decided that I
- 03:17wanted to reinvent [music] myself and
- 03:19become a software engineer. Software
- 03:21engineering, writing code is still my
- 03:23[music] passion. I love the act of
- 03:26creation. I love the act of producing
- 03:28something [music] from nothing. And my
- 03:31success at Google came because I liked
- 03:34software. I liked creating systems,
- 03:36[music]
- 03:37but I also liked creating business
- 03:39impact. And there was no better team on
- 03:42the planet than the [music] search ads
- 03:43team where technology translated into
- 03:45great product and enormous amounts of
- 03:47money for somebody like me to grow. And
- 03:50so my career has been a happy
- 03:53combination of yes being at the right
- 03:55place at the right time, but also
- 03:57finding [music] things that were truly
- 04:00resonant to me. And along the way, you
- 04:02know, like with everyone else, I've had
- 04:04amazing mentors, obviously [music] the
- 04:06founders of Google, but also people like
- 04:08uh Bill Campbell, who is known as the
- 04:10coach in these areas. He's been coached
- 04:12[music] to among the greatest leaders
- 04:14the world has ever known. The first and
- 04:17most important [music] thing that you
- 04:18have to internalize is that every job
- 04:20has its own set of requirements. There
- 04:23are many things that you might know.
- 04:25There are things that you have to learn.
- 04:26As a first-time public company CEO, for
- 04:28example, I had not really dealt with
- 04:31analysts that cover Snowflake from a
- 04:33financial perspective. Getting to know
- 04:35them, establishing relationships with
- 04:37them, and understanding what it takes to
- 04:39work with them is something that I had
- 04:41to learn. I happily learned it. My
- 04:43biggest piece of advice would be every
- 04:45job has its definition of excellence.
- 04:48So, try and figure out what that is. If
- 04:50you don't know, that's okay. Find other
- 04:53people that know. get feedback from them
- 04:55about what it takes to be excellent.
- 04:57That way, you can aspire to be as good
- 05:00as the best in how somebody does their
- 05:02job.
3 Leadership Principles for the AI Era
- 05:07My snowflake story honestly is a bit of
- 05:08an accident. My original agreement with
- 05:10the company was that I would come join
- 05:12and stay for 6 months. I'm a reluctant
- 05:15leader. I didn't start my career
- 05:17thinking that I would be a [music]
- 05:18leader, but I saw it as hugely impactful
- 05:23to the organization that you are a part
- 05:25of. Too many people think of leadership
- 05:27as purely that of people management.
- 05:30You're also a cultural icon that sets
- 05:32the tone for what is valued in the
- 05:35company. And in my mind, that means that
- 05:38leaders need to truly imbue the spirit
- 05:41of what the company's products are
- 05:43about. I pride myself on being a very
- 05:46hands-on leader that knows the details,
- 05:49that cares about deeply [music] deeply
- 05:52about the craft of what we do. I think
- 05:54of software engineering as a craft, as
- 05:56something that is a tangible product
- 05:58that makes a difference to our
- 06:01customers. In Google, it was advertisers
- 06:04and end users. Over at Snowflake, it's
- 06:06our enterprise customers. And so being
Why Great Leaders Stay Close to the Product
- 06:09obsessive about things like product
- 06:11quality, making sure that it's the
- 06:13highest quality that is there. I think
- 06:15that's an important quality that a
- 06:17leader needs to have, which is feel
- 06:19[music] the mission of your company is
- 06:22great products or the best defense
- 06:24especially today when there is so much
- 06:26changing. It means that you really have
- 06:29to focus and understand what is great
- 06:32today and what is great tomorrow and
- 06:34keep building towards that. I think that
- 06:38high quality products that are also
- 06:40priced very competitively are the
- 06:44ultimate defensibility. Taking care of
- 06:46your customers, being there for them
- 06:48when things are not going well is also
- 06:51equally important because customers will
- 06:52remember that you are there for them
- 06:54when things were not going well. These
- 06:56are some of the things that I think
- 06:58create iconic companies. That is the
- 07:00number one. Number two, as a leader, you
- 07:02need to understand that bringing people
- 07:05in, helping them grow, and helping them
- 07:07thrive is [music] your most important
- 07:10job. I look for people that are driven
- 07:13and malleable. Why do I say that? That's
- 07:15because in a time that is changing as
- 07:18rapidly as it is right now, we want
- 07:20people that will go the extra mile to
- 07:23learn how to do things better. Will
- 07:25strive to achieve more. I also feel you
- 07:28need to be very malleable meaning you
- 07:29need to be adaptable because something
- 07:32that you are very good at yesterday
- 07:34might be better done by an AI model
- 07:36today. You cannot hang on to that. You
- 07:39have to keep learning new things both in
- 07:40your personal life as well as your
- 07:43professional life. And as a leader you
Hiring People Who Can Adapt
- 07:45need to find people like this that are
- 07:47hungry that want to get things done and
- 07:50nurture them. Give them opportunity. be
- 07:53there for them when things are not going
- 07:54well and be very supportive when things
- 07:57are going well. You need to make sure
- 07:59that you learn how to share credit.
- 08:01Credit is never diluted by sharing and
- 08:04good leaders always share in the happy
- 08:07news when good things come out of their
- 08:09teams. But they always stand in front
- 08:12when things are not going well and say
- 08:14you know this is my responsibility.
- 08:16These [music] things didn't go well
- 08:18because I could have done better. That
- 08:20kind of giving both nurturing your team
- 08:24but protecting your team is very
- 08:27important. This is not to say that you
- 08:29cannot have a very high bar for who
- 08:31should work in your team. I am routinely
- 08:33a very demanding boss. I expect a lot
- 08:36out of my team. I expect a lot out of
- 08:39myself. But everybody who works with me
- 08:42understands [music] that it is always in
- 08:44the spirit of making us Snowflake the
- 08:47company us as a team [music] better.
- 08:49that helps you be an effective leader
- 08:52and one that is also very genuine.
- 08:54Finally, my life principle is also that
- 08:56I'm an open and transparent leader. I
- 08:58communicate very directly. I give
- 09:00feedback very directly. I take feedback
- 09:02very directly. If people tell me that I
- 09:04can do something better, I never grudge
- 09:07that feedback. I think of that as
- 09:08something as a gift that they are giving
- 09:10me that can help me be better at it. And
- 09:14that kind of an open environment can be
- 09:16very conducive to [music] things getting
- 09:18done very quickly. and us being able to
- 09:20get better very quickly as well.
From Google’s $100B Plan to Founder Failure
- 09:26Eric Schmidt, our CEO at the time, made
- 09:29me and a few other folks write a hundred
- 09:32billion revenue plan. This is like
- 09:3320078. We all thought that this was the
- 09:37funniest [music] thing ever because the
- 09:39idea that one company could make $und00
- 09:40billion just sounded so preposterous. To
- 09:43be honest with you, the hundred billion
- 09:46dollar plan was a little bit of a
- 09:48planning exercise [music]
- 09:49and uh we worked on it even though we
- 09:51didn't really believe in it. But the
- 09:53real challenge came just a few years
- 09:55later when desktop growth completely
- 09:58flatlined. People stopped buying new PCs
- 10:01[music]
- 10:02and so that meant that our query growth
- 10:03at Google stopped. This is when mobile
- 10:06started taking off. But the terrifying
- 10:08thing for Google the business was that
- 10:10mobile just did not make any money. So
- 10:13the only place we had growth was in
- 10:16mobile search and yet mobile search
- 10:18monetized at a fraction of desktop
- 10:21search. So we worked 5 years to bring
- 10:24mobile monetization on par with desktop
- 10:27search and that was the key [music] to
- 10:30Google thriving through 2014, 2015 and
- 10:34honestly through to today. When you look
When Mobile Almost Broke Google’s Business
- 10:36at it from the outside, it can look like
- 10:38a smooth journey, but it was an ocean
- 10:40full of big turbulence. Something like a
- 10:43hundred billion dollar plan was so
- 10:45audacious that you could not immediately
- 10:48translate it. On the other hand, we kept
- 10:50working at it. We had a good system
- 10:53would try to improve query monetization
- 10:55for example by 5% [music] every quarter.
- 10:58That was part of what drove the overall
- 11:02increase [music] in Google revenue. On
Why He Left Google to Build Neeva
- 11:04the other hand, big achievements can
- 11:07also raise questions in your head. In
- 11:09many ways, us hitting things like a
- 11:11hundred billion, being the SVP of ads
- 11:14and commerce at Google eventually led me
- 11:17to say that I should do something
- 11:19[music] differently. It gave me both the
- 11:21pressure but also the freedom to go do
- 11:24something else. I went and started a
- 11:26company and we [music] came up with this
- 11:28audacious thesis that a search engine
- 11:30that was free could in fact be a better
- 11:32search engine. Looking back, I would say
Why Neeva Failed and What I Learned
- 11:35that the biggest mistake that we made in
- 11:38conceiving Neva was not setting the bar
- 11:41for that product to be 10x that of how
- 11:45Google search was. Google has incredible
- 11:47distribution. It pays money to every
- 11:49browser. It pays money to every
- 11:52distribution point. [music] And we had
- 11:54to have realized that if we wanted
- 11:57people to adopt Neva, we needed a 10X
- 12:00product. [music] And until AI came
- 12:02along, we were not really ready for
- 12:04creating that 10x product. And that's a
- 12:07lot of the reason why it did not succeed
- 12:09as a company. And look, my company just
- 12:11was not as successful as might stay at
- 12:15Google. That's okay. I actually think
- 12:17that resilience, being able to deal with
- 12:19failure, is even more important than
- 12:22just succeeding. I'll tell you
- 12:24something. Every startup is an act of
- 12:27believing. It's also an act of madness
- 12:29because you think you can do something
- 12:32that other people have never done
- 12:34before. You need to have that kind of a
- 12:36belief. It's a little bit of a religious
- 12:38feeling. When we started Neva, we wanted
- 12:41to build a product that was 10x better
- 12:43than Google. It's just that that is a
- 12:46very very high bar. [music] The product
- 12:48that we built was a little bit better
- 12:50than Google, but not really 10x better.
- 12:54And that was a lot of the issue that we
- 12:56had in [music] distribution. In many
- 12:58ways, I consider Chad GPT to be the
- 13:01successor to Google in terms of
- 13:04information. I go to Chat GPT often
- 13:08because it can solve problems for me
- 13:10with a nuance that a Google search is
- 13:13never going to have. I sometimes take,
- 13:15you know, just pictures. My coffee
- 13:17grinder stopped working. I just took a
- 13:19picture of the grinder, put it in, you
- 13:21know, in chat GPT and said, "Hey, this
- 13:22is not working. what's the problem? And
- 13:24it told me probably that the top was not
- 13:26screwed on tight. I go and tighten the
- 13:29top and lo and behold, the coffee
- 13:30machine [music] starts working. That is
- 13:32the modern search experience. And so my
How to Keep Building After Failure
- 13:35biggest message to founders is all of
- 13:37you need to believe that you can do
- 13:40something better, but you need to make
- 13:42sure that there is a compelling reason
- 13:46for users to want to use your product.
- 13:48At Snowflake, for example, I tell our
- 13:51PMs, our engineers that the bar is
- 13:54faster, cheaper, better. Your product
- 13:57has to be one of these for it to truly
- 14:00succeed. Ideally, all of it. I think
- 14:03core principles remain the same, that
- 14:04it's about creating value, whether it's
- 14:06for consumers or for enterprise
- 14:09customers. I think what these
- 14:10technologies all do is they disrupt how
- 14:13value is created. [music] I think making
- 14:15sure that their products are leveraging
- 14:19whatever is coming out today with the
- 14:21best models into their [music] product
- 14:23into how they think about creating value
- 14:25is going to be really really important.
- 14:2810 [music] years from now if Snowflake
- 14:31were to become an iconic company like a
- 14:34Google or an AWS I could not be happier.
- 14:38I'm hope I hope I'm around for that time
- 14:40to actually see it. That's the
- 14:42collective aspiration that we are
- 14:44driving towards. We want to be a company
- 14:47that truly makes a difference to all of
- 14:50the enterprises that are out there.
- 14:52Snowflake's mission is to use the power
- 14:54of data and AI to help every enterprise
- 14:57realize [music] its full potential. And
- 15:00uh in 10 years, I hope we are well on
- 15:02our way to [music] doing this for most
- 15:04companies on the planet.
You Are More Than Your Successes, Too
- 15:08First of all, failure is hard. It's a
- 15:11little bit like, you know, like a deep
- 15:13gash or [music] scratch that you get.
- 15:15You can deal with it. It is still hard.
- 15:18But I think dealing with it [music]
- 15:20makes us try harder. It makes us
- 15:22appreciate success a whole lot more.
- 15:25Yes, NEA failed, but out of that failure
- 15:28[music] came all the seeds that were
- 15:31there that are necessary [music] to make
- 15:34Snowflake an amazing company in AI. The
- 15:36team that built search at Neva built
- 15:38[music] search at Snowflake. The team
- 15:40that built our AI mode in NEA [music]
- 15:43is the one that's building Cortex and
- 15:46Snowflake intelligence which are the
- 15:48successors and uh the future [music] of
- 15:50where Snowflake is going. Every failure
- 15:53has important lessons [music] but it is
- 15:56important to accept failures. Accept
- 15:58that you're human but also accept and
- 16:00internalize [music]
- 16:01that you're more than your failures. I
- 16:04tell people, I tell my my children, I
- 16:06tell myself that we are more than our
- 16:09successes and we simultaneously are
- 16:12[music] also more than our failures.
- 16:15Having that strong conviction in who you
- 16:17are as a person, I think just [music]
- 16:19makes you believe in life and makes you
- 16:22act with purpose as you get things done.
- 16:25And honestly, [music] you cherish your
- 16:27successes even more because you
- 16:29understand that it is something amazing
- 16:32and unusual.