Advice from a Founder Who Built a $390M Company at 57 | LucidLink, Peter Thompson
Peter Thompson is Co-Founder and CEO of LucidLink, a cloud-native file service provider enabling fast remote access to data for collaboration. After a 20+ year career culminating as Vice President of Emerging and Developing Markets at Datacore, Peter made the bold decision to return to Stanford graduate school at 48. During his studies, an unexpected call from former colleague George launched him into an entrepreneurial journey. Just as they were p
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Intro
- 00:00So were were there days when I regretted
- 00:03taking the step to create our own
- 00:05company? Yes, there were mainly nights
- 00:08like dark nights when the demons come
- 00:10out and things are really tough. No
- 00:13funding, capital markets have dried up
- 00:15and a short runway. I went out and I
- 00:18started asking all my mentors and all of
- 00:20the uh people for advice and they said,
- 00:24"Lay off everybody you can except just
- 00:27the core people. protect the IP, live to
- 00:30fight another day. George and I looked
- 00:32at each other and
- 00:33said, "That doesn't really align with
- 00:36the core values that we said we were all
- 00:39about. And if we don't use our core
- 00:42values to make the hardest decision of
- 00:44our life, then they're not really our
- 00:46values." So, we said, "All right, we're
- 00:49not going to do that." Instead, we got
- 00:51the entire team together, about 25
- 00:53people at the time. Uh we told them
- 00:56exactly the what was going on. We asked
- 00:59everybody to take deep cuts to have a
- 01:02belief in the company and us to feel
- 01:04figure out how we're going to weather
- 01:06this storm and we ended up keeping
- 01:09everybody. I don't think I slept during
- 01:12that period. I mean, yeah, I closed my
- 01:14eyes at night, but you know, it was just
- 01:16terrible. It wasn't just me anymore. It
- 01:18was 25 people and their families who had
- 01:20a belief in what we were doing. And
- 01:23during that time, that's when we did
- 01:25find our product market fit. It was
- 01:28during that time we got the first call
- 01:30from A&D networks and they said, "Can
- 01:33you help us?" And we said,
- 01:36[Music]
- 01:46"Yeah." My name is Pete Thompson. I'm
- 01:49co-founder and CEO of Lucid Link. Lucid
- 01:52Link transforms cloud storage into an
- 01:56unlimited high-performance drive that
- 01:59can be accessed from anywhere and
- 02:02collaborated on with your team without
- 02:04having to synchronize, download or ship
- 02:08files around. Lucid Link has over a
- 02:10100,000 active users now and we've grown
- 02:13the business over the last few years
- 02:16from effectively zero to over 40 million
- 02:20in ARR. Our next stage is we're focusing
- 02:22on that 50 to 100 million ARR milestone.
Embracing Ambiguity
- 02:33Embracing
- 02:35ambiguity. That was one of the things I
- 02:37think I learned early on in my life. I
- 02:40was in a program to become a doctor. I
- 02:43was in a premed program. I thought
- 02:45that's what my path was. And it was just
- 02:48by chance that I had this opportunity to
- 02:50go to Japan. And as it turned out, it it
- 02:54changed the trajectory of my life. after
- 02:56I had spent a year of uh university
- 02:59studying in Japan and just realized that
- 03:01I wanted to do something in my career
- 03:04that involved Japanese that I had
- 03:06learned. So I joined data core as uh
- 03:09employee number 20. My role in dataore
- 03:12was to help them establish their
- 03:15business in Asia Pacific. But in doing
- 03:18so, I spent a lot of time traveling to
- 03:20these areas and speaking to people and I
- 03:22had to speak to them as the
- 03:25representative of data core as a storage
- 03:28expert. But there was a problem. I
- 03:29wasn't a storage expert at the time. I
- 03:32needed to be able to gain their trust. I
- 03:34couldn't lie to them. I couldn't pretend
- 03:37that I knew things I didn't. So, there
- 03:39were a lot of very uncomfortable moments
- 03:41where I was kind of right on that edge.
- 03:43I knew I was slightly out of my element,
- 03:46but I was honest about it at but at the
- 03:48same time they realized, okay, he's
- 03:50still, you know, we can we can trust
- 03:52what he's saying. And gradually over
- 03:54time and through a lot of uncomfortable
- 03:56moments, I just that's how you learn.
- 03:58You know, you push yourself out of your
- 04:00comfort zone and you gradually one day
- 04:03you wake up and you realize, you know
- 04:04what, I kind of am an expert.
- 04:09At some point while I was working at
- 04:11dataore I realized that my job was
- 04:15becoming easy for me. It became a little
- 04:19bit repetitive. I wasn't growing and I
- 04:23didn't have that feeling of challenge
- 04:24anymore. So all of this told me it's
- 04:27just time to move on. But I wasn't sure
- 04:29how to move on. But uh it was at this
- 04:32time that a friend of mine had gone
- 04:34through the same program uh the Sloan
- 04:37Fellowship program at Stanford. Well,
- 04:39Mike and I were fishing buddies. So,
- 04:41while you're sitting out on the ocean, I
- 04:43learned more about the time he spent at
- 04:45Stanford. And he finally said, you know,
- 04:47this was you should just go there, do
- 04:49this program, find a figure out
- 04:51something to do and start a company. And
- 04:53I said, "Huh, yeah, maybe I should. Let
- 04:55me try that." And so I I was accepted
- 04:58into the program and I went into it with
- 05:00that. I said, "Okay, I I'm I've got one
- 05:03year here. I want to address some things
- 05:05that I want about myself, challenge
- 05:07myself in in some uncomfortable
- 05:10situations and either come up with an
- 05:12idea or meet some people who have an
- 05:15idea that I can join and start a company
- 05:17from scratch." How old was I when I made
- 05:20that decision? Uh I was 48. I was the
- 05:23oldest person in the program.
Unexpected call from old colleague
- 05:33How did it feel to go back to graduate
- 05:35school after such a long time in the
- 05:36workforce? It felt really uncomfortable,
- 05:41but also it was amazing. I was worried
- 05:45that the time was going to go too fast.
- 05:47I was worried that after a year maybe I
- 05:51didn't know what that next thing was
- 05:54going to be. I felt I have to make the
- 05:57best use of this
- 05:59time. I think it was October or November
- 06:02when I was in in the program. I didn't
- 06:04know what I was going to do, although I
- 06:06was certain that it would have nothing
- 06:08to do with storage. That was the last
- 06:11thing I thought I was going to do. All
- 06:13of a sudden, my co-founder George called
- 06:15me up. We didn't work very closely at
- 06:17Dataore, but I knew him well because he
- 06:20was the first engineer that they hired.
- 06:22He was known to be a brilliant engineer.
- 06:25He called me up and he said, "Hey, Pete,
- 06:28I don't know if you realize this, but I
- 06:29left shortly after you did because I had
- 06:32this idea in my head. I needed to get it
- 06:34out of my brain and into code and see if
- 06:37it had merit. Are you interested in
- 06:39seeing what I built?" And I thought,
- 06:41"Yeah, of course I am." He showed me a
- 06:44demo that blew my mind after all those
- 06:47years in storage. I said, "Wait a
- 06:48minute. Is this just a demo or is this
- 06:50actually happening live because this
- 06:52shouldn't be possible? He said, "Look,
- 06:54I'm I've got this idea. I'm looking for
- 06:56some partners to help find investors to
- 06:59grow the business, to do all of this,
- 07:01and I'm at Stanford learning how to
- 07:04start a business, get investors, know
- 07:06how to build a business, and I'm looking
- 07:08for an idea. This could be a perfect
- 07:10combination. Tell you what, let's use
- 07:13the rest of the time I have here at
- 07:15Stanford and the resources, some of the
- 07:18classes that are available to me to
- 07:20really pressure test this idea. Let's
- 07:21try to prove to ourselves that there's
- 07:24nothing here. Let's try to disprove this
- 07:26theory that there's a company in this
- 07:29technology. The problem that we were
- 07:31trying to solve was you've got large
- 07:34sets of data and a whole bunch of people
- 07:36that need to access it. Some of these
- 07:38files within this data set are super big
- 07:41and that makes it even more difficult.
- 07:43Today you have two choices. You can move
- 07:45the compute and the applications to
- 07:47where the data is stored or you can move
- 07:50the data and the files to where the
- 07:51compute is running but they have to be
- 07:54together. And most of the technology was
- 07:57all based on either moving the data
- 07:59faster or creating replicas of those
- 08:02files so that they were next to the
- 08:05applications. What we were doing was
- 08:07something completely different. We said
- 08:09keep the data stored where it is, keep
- 08:12the compute running to where it is. We
- 08:15will present it as if it is local and
- 08:18our technology will solve the problems
- 08:21around performance and collaboration. If
- 08:24you can break that fundamental
- 08:26difference or fundamental dependency on
- 08:30an application requiring a file to be
- 08:32right next to it, now you can make those
- 08:35decisions separately. You can choose
- 08:37where to store stuff based on place to
- 08:39store it and you can choose where to run
- 08:42your applications based on a separate
- 08:45set of criteria. That unlocks all of the
- 08:48productivity that we've been doing. But
- 08:50first, we had to get funding. We knew
- 08:52this was going to be a difficult and
- 08:54highly technical product to build. So we
- 08:57needed funding and we needed time. After
- 08:59I graduated from Stanford, we began
- 09:01pitching to VCs
- 09:04and they all told us no. They all told
- 09:08us it'll never work. It's a bad idea.
- 09:12People won't pay for it. Even if you do
- 09:14get build it, they won't care. There
- 09:16were so many reasons not to invest in
- 09:20it. And that was hard. Let me tell you,
- 09:22venture capitalists are very smart. They
- 09:27see a lot of great ideas. They have a
- 09:29lot of success uh investing in
- 09:32worldclass companies. So when they tell
- 09:34you that your idea sucks, it's hard to
- 09:37say you're wrong. But you have to you
- 09:41have to believe you have to say that
- 09:42there's something that they don't see.
- 09:45There's something I know that they don't
- 09:47know. They're a generalist. They see a
- 09:49lot of things. I'm a specialist. I know
- 09:51storage. I know this problem firsthand.
- 09:54So, what was the problem? Maybe I'm not
- 09:56uh pitching it correctly. Maybe I have
- 09:58to change my story, you know. So, we
- 10:00kept iterating on trying to figure this
- 10:02out. Finally, after 33 rejections or 33
- 10:07nos, we finally found an investor who
- 10:10said, "I think there is something here."
- 10:12And he was willing to invest in us. That
- 10:15was Steve Anderson at Baseline Ventures.
- 10:18He was well known for picking winners.
- 10:20So the fact that he saw something here
- 10:24really motivated us as well. So we got
- 10:27funded and now we had to build the
- 10:30product and it took 2 years to build
- 10:33this
Are you ready to fire everyone?
- 10:35[Music]
- 10:37product. From 2017 to 19 we were
- 10:40building the product. From 2019 we
- 10:43really had the product out and we were
- 10:44trying to find the initial product
- 10:46market fit. So we were getting close to
- 10:48that in 2020. We had to go out and get
- 10:52more funding. We weren't funding because
- 10:54we had the metrics. We were funding
- 10:56because we were running out of money.
- 10:58Not a great position to be in. So we
- 11:00knew that this was still going to be a
- 11:02case where we are going to have to sell
- 11:04vision. We were ready to to do that. We
- 11:06got um a whole list of uh VC meetings
- 11:10set up and on a Monday morning we were
- 11:13driving up Sand Hill Road in early 2020
- 11:16and suddenly we got a phone call and
- 11:18they said, "Oh, hey, by the way, we're
- 11:20going to have to cancel this meeting
- 11:21today. Uh we're not allowed to take any
- 11:24more in-person meetings. We're going to
- 11:26put a pause on all new investments until
- 11:29we kind of see how this CO thing is
- 11:32going to shake out. It'll probably be
- 11:34maybe two weeks or a month and then
- 11:36we'll be back back to business as
- 11:38normal. Well, we've got a couple hours
- 11:41before our meeting in the afternoon.
- 11:43Let's go to a coffee shop and work on
- 11:45our pitch deck. So, we go to the coffee
- 11:47shop and walk in and we get another call
- 11:50the next meeting. Basically, the entire
- 11:52week of VC meetings got wiped out in one
- 11:55day. No funding. Capital markets have
- 11:57dried up and a short runway. That was
- 12:00kind of a moment we went,
- 12:02"Uhoh, what have we done?" I went out
- 12:05and I started asking all my mentors and
- 12:08all of the uh people for advice and they
- 12:11said, "Lay off everybody you can except
- 12:14just a core people. Protect the IP. Live
- 12:17to fight another day." George and I
- 12:19looked at each other and said,
- 12:21"Hm, that doesn't really align with the
- 12:24core values that we said we were all
- 12:27about. And if we don't use our core
- 12:30values to make the hardest decision of
- 12:32our life, then they're not really our
- 12:34values. So we said, "All right, we're
- 12:38not going to do that." Instead, we got
- 12:40the entire team together, about 25
- 12:43people at the time. We were very
- 12:45transparent, which is one of our values.
- 12:47Uh we told them exactly the what was
- 12:50going on. We asked everybody to take
- 12:53deep cuts to have a belief in the
- 12:55company and us to feel figure out how
- 12:58we're going to weather this storm and we
- 13:00ended up keeping everybody. I don't
- 13:03think I slept during that period. I
- 13:05mean, yeah, I closed my eyes at night,
- 13:07but you know, it was just terrible sleep
- 13:10and there was a lot of pressure and it
- 13:12wasn't just me anymore. It was 25 people
- 13:14and their families who had a belief in
- 13:16what we were doing. And during that
- 13:19time, that's when we did find our
- 13:21product market fit. It was during that
- 13:24time we got the first call from A&D
- 13:27Networks and they said, "So, we don't
- 13:32know anything about your company, but
- 13:34somebody over at Adobe said we should
- 13:36call you. Um, we just sent home 80
- 13:39engineers with a a laptop, a hard drive,
- 13:42and a VPN connection, and that's
- 13:44probably going to let us get through
- 13:46about the next 2 weeks of production,
- 13:48and then we're just not sure what we're
- 13:49going to do. Can you help us? And we
- 13:52said, "Yeah, yeah, that's exactly. We
- 13:55can absolutely help you." So we set them
- 13:57up on a P and they the P ended up
- 14:01running from directly into production
- 14:04and we closed them at nearly 100k ARR
- 14:08contract. Now remember we our total ARR
- 14:11at that time with 50 customers was
- 14:13around 100K. So this was huge and it was
- 14:16during that time that we got the next
- 14:17call from Viacom CBS and then the third
- 14:20call from Vice News. And all of them had
- 14:24the same story, the same problem, the
- 14:26same outcome. And at that point, we
- 14:29said, "All right, we are no longer a
- 14:32general file access platform. We are now
- 14:35a creative content collaboration tool."
- 14:38And that's when we went from 100K in ARR
- 14:42to a million that first year and then
- 14:44went from 1 to 5, 5 to 15, 15, 30, and
- 14:49we're still going.
- 14:52to people who haven't found their
- 14:54product market fit or are trying to wait
- 14:57for their opportunity to come. I guess
- 15:00I'd say
- 15:01believe. If you have done the work and
- 15:05you know your product and you know the
- 15:07market, you know there's something
- 15:08there, you have to believe in it and you
- 15:10just have to have the resilience and the
- 15:14grit to to keep bringing it every day.
- 15:19That's the hard thing about being an
- 15:21entrepreneur. You've got to dig deep
- 15:23when no one else believes and you have
- 15:25to believe. Not only do you have to
- 15:27believe, but you have to make sure that
- 15:29your team believes. That would be my
- 15:31advice. You just you can't give
How to Challenge Your Life
- 15:38up. I was worried that after a year
- 15:42maybe I didn't know what that next thing
- 15:45was going to be. I felt I have to make
- 15:48the best use of this time. So, did you
- 15:52make the best use of that time? I think
- 15:54I made the best use of the time there. I
- 15:57mean, the fact that I was able to start
- 15:59Lucid Link and it's become such a an
- 16:02important part of my life and an
- 16:04important part of almost 200 people who
- 16:08work for the company. It was absolutely
- 16:10worth it. I think u I I can't imagine a
- 16:14better outcome for me personally. How do
- 16:16I think about uh the ability to nurture
- 16:20instinct to challenge yourself or just
- 16:22to put yourself in challenging
- 16:24situations? I think this is something
- 16:27you can nurture. People talk about
- 16:29growth all the time. They say, "Oh, this
- 16:31is amazing. We get this chance to grow."
- 16:34Growth is hard. Growth is painful.
- 16:36Growth kind of sucks sometimes. The
- 16:39result of growth is awesome. The process
- 16:42of growth kind of sucks. It's hard. How
- 16:44you can do that? It's through habits.
- 16:47It's through not taking those shortcuts.
- 16:50It's through recognizing when you have a
- 16:54a decision in front of you and doing
- 16:57something that is right, not necessarily
- 16:59easy. The more you do those, and those
- 17:01can be small things. They can be small
- 17:03things like waking up and being like,
- 17:05"Yeah, I don't know. I don't have to go
- 17:07to the gym." Or go to the gym and say,
- 17:09you know, I'll just do one one set
- 17:11instead of three. every time and no
- 17:14matter how small or big those decisions
- 17:16are that you take not the easy path but
- 17:19the right path you're going to gradually
- 17:23build that habit within yourself. You'll
- 17:26build that muscle uh to be open to
- 17:29challenging yourself. How you do one
- 17:32thing is how you do everything.
- 17:35[Music]