How I Built a $1.3B Startup by Pivoting Fast | Windsurf, Varun Mohan, Co-Founder & CEO
This episode features Varun Mohan, co-founder and CEO of Windsurf. In 2021, Varun left his autonomous vehicle job to start a GPU virtualization company. They...
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Opening
- 00:00I think startups are basically like
- 00:01getting slapped in the face probably
- 00:02over and over again. That's basically
- 00:04it. I also, you know, interestingly, I I
- 00:06actually like failures a lot. One of the
- 00:08things I hate the most is doing
- 00:09something and not knowing if it's
- 00:11working or not. And it's actually very
- 00:12it's very freeing to know when something
- 00:14fails because that's very obvious. I
- 00:16like when decisions are obvious. Like
- 00:17when something fails, it's obvious you
- 00:19need to do something new. And the faster
- 00:20you fail, actually, the faster you can
- 00:22decide to do something new. And I think
- 00:23for a company like us, like we're at the
- 00:25frontier of the technology, we should be
- 00:27imagining we are failing at a lot of
- 00:28initiatives. In fact, if everything is
- 00:30working, we're operating at less than
- 00:31potential of the company. We should be
- 00:32failing. Like that probably means we're
- 00:34not betting. We're not taking enough
- 00:35bets if we're not failing enough. I I
- 00:37think it's like a required part of a
- 00:38company that you that you fail. I'd say
- 00:40like be more humble about your ideas.
- 00:42And I wouldn't say that I was arrogant
- 00:44at the time, but probably a lot more
- 00:46idealistic about our ideas being
- 00:48correct. And you need some amount of
- 00:49idealism as I said before, but at the
- 00:51same time, it's that there's no reason
- 00:53why an idea is great if you haven't like
- 00:55validated it. be honest with yourselves
- 00:57about, you know, the viability of your
- 00:59idea and be willing to pivot very
- 01:00quickly. I feel like a lot of a lot of
- 01:02founders hate the word pivot, but it's
- 01:03it's awesome. Like, it's awesome. You
- 01:05know, what sucks more is like doing the
- 01:07wrong thing and just failing. Even right
- 01:08now, I would say one of my regrets is
- 01:10probably not doing the pivot 3 months
- 01:12earlier.
- 01:14Hey, I'm Verun, CEO and co-founder of
- 01:16Windsurf. So, Windsurf is an AI powered
- 01:18ID uh that provides agentic capabilities
- 01:21that enables developers and
- 01:22non-developers to build apps really
- 01:25quickly and also modify existing
- 01:27applications really quickly. A million
- 01:28developers have actually used the
- 01:30product. We have hundreds of thousands
- 01:31of monthly active users on the on the
- 01:33product right now and it's growing, you
- 01:35know, exponentially faster with time.
Why I Chose Smaller Companies Over Big Tech
- 01:37So, I graduated from MIT in 2017 and
- 01:41after that I actually worked at an
- 01:42autonomous vehicle company in Mountain
- 01:44View called Nuro. there sort of got an
- 01:46early taste of what deep learning could
- 01:48do for other industries. Started the
- 01:50company actually in 2021, so it's been 4
- 01:52years. At the time, the company didn't
- 01:54do anything relating to code AI. It
- 01:56actually built out GPU virtualization
- 01:58and compiler technology. We did that for
- 02:01over a year and a half and were able to
- 02:03get to a couple million in revenue. We
- 02:04had eight employees at the time. One
- 02:06thing changed very very materially in
- 02:08that time. In the middle of 2022, GPT
- 02:113.5 came out at that point and we
- 02:13thought that generative models would
- 02:14fundamentally transform many different
- 02:16industries and we needed to make kind of
- 02:18a pretty big decision at that point to
- 02:20pivot the company because we
- 02:21fundamentally felt everyone was going to
- 02:23run generative models for everything.
- 02:24And at that point we believed a lot of
- 02:26the value would acrue to companies that
- 02:28were applications almost like in the
- 02:31early days of the internet the companies
- 02:32that proved to be very valuable were
- 02:34companies like Google and Amazon and we
- 02:36wanted to see what would it be like if
- 02:38we could build the next Google or
- 02:39Amazon. We were early adopters of a
- 02:41product called GitHub Copilot and from
- 02:43there we actually built out a product
- 02:44called Kodium which was an extension
- 02:46that lived in all the major IDEs and we
- 02:49were able to get that to over a million
- 02:50users as well. Um, and we ended up
- 02:53serving some of the world's largest
- 02:54enterprises, companies like JP Morgan
- 02:56Chase. Very quickly though, sort of
- 02:58middle of last year, we realized that we
- 03:00needed to control more of the
- 03:01experience, especially as these models
- 03:02became more and more agentic. And that
- 03:04was why we decided to build our own ID,
- 03:06which was Windsurf. That has taken off
- 03:08very quickly as well.
Killing a $28M Business to Start Over
- 03:11[Music]
- 03:15It's actually kind of interesting. I
- 03:16think MIT is very different than
- 03:18Stanford. I think most people don't go
- 03:20to MIT to kind of immediately start a
- 03:22company. I don't think my aspirations
- 03:24were to start a company. I did
- 03:25progressively intern at smaller and
- 03:27smaller companies. So I first interned
- 03:30at LinkedIn, then after that Quora uh
- 03:32and then data bricks. Data bricks at
- 03:34that time was a very small engineering
- 03:35team. They were not even a unicorn at
- 03:37that time. But I think I didn't actually
- 03:39end up working at any of these companies
- 03:40because I think the thing that motivated
- 03:42me was can I be a meaningful part of a
- 03:44visionary company working with motivated
- 03:46people. That's always been what's driven
- 03:48me and that's sort of why immediately
- 03:49after MIT I decided to go work at an
- 03:51autonomous vehicle company. I thought
- 03:52that could be the future of where just
- 03:55robotics was going to go and I think for
- 03:57me and probably the other people at the
- 03:59company we want to work on the future of
- 04:01technology and that's what truly
- 04:02motivates us. I think the motiv is just
- 04:05how do you build products in hard
- 04:07technology spaces where the technology
- 04:09is not there yet. You know I I'll give
- 04:10like a quick just some interesting
- 04:12numbers. You know, when we started,
- 04:14obviously, deep learning was was pretty
- 04:16popular. Uh, but the amount of compute
- 04:18that these models had access to grew
- 04:20exponentially year-over-year. You know,
- 04:22just some numbers here. In 2017, the
- 04:24number of teraflops on a consumer grade
- 04:26GPU was 10. By the end of 2022, it was
- 04:28actually 700. So, it's a massive
- 04:31increase of in compute that happened.
- 04:33And I think what we learned was machine
- 04:35learning models were going to get more
- 04:37capable very quickly. And you should not
- 04:39bet on where the technology is today,
- 04:41but where it could be a couple years
- 04:42from now, right? And if all you're doing
- 04:44is working on products that work today,
- 04:46you're going to be quickly irrelevant a
- 04:47year from now. And that was like a very
- 04:49important lesson that we I think a lot
- 04:51of a lot of people that were in the
- 04:52autonomous vehicle space kind of
- 04:54learned, which is now if you were to
- 04:55look at autonomous vehicles, they're
- 04:57much more machine learning based than
- 04:58they were probably 5 or 6 years ago.
- 05:00Originally, we started out the name of
- 05:02the company was Exaf Function. Part of
- 05:03the reason why we called it exunction
- 05:05was our goal was to virtualize GPU
- 05:07computations to make it easier to run
- 05:09things on GPUs. And the the term exa
- 05:11function means we want to run an exa
- 05:13number of functions which is 10 to the
- 05:1418 functions. I think the biggest
- 05:16learning lesson for us was at the time
- 05:19was even if we were succeeding by some
- 05:21metrics we were making some revenue just
- 05:23accepting that hey like the business
- 05:26might not be the best business and we
- 05:27need to go pivot was a very hard thing
- 05:29to do I would say right it's very hard
- 05:31when you have like employees you know
- 05:33you've already raised some amount of
- 05:34funding I think at the time we had
- 05:35raised over $28 million of funding to
- 05:37basically start from scratch overnight
- 05:39uh but one of the learning lessons that
- 05:41I've sort of had and probably the other
- 05:42people at the company is every time you
- 05:44do a pivot you have an opport
- 05:45opportunity to maybe 10x the size of the
- 05:47company. And uh usually when you have an
- 05:48idea that you don't believe in and the
- 05:50ceiling is low, it's actually better to
- 05:52just scrap the entire thing than to like
- 05:53try to incrementally claw and you know
- 05:55increase the value of what you're doing
- 05:56by like you know 20 30%. It's not going
- 05:59to matter in the grand scheme of things.
- 06:00So we had gone to a couple million in
- 06:02revenue at that time. I think the hard
- 06:04part for us was it felt very ad hoc how
- 06:07we were adding revenue to the business.
- 06:09It also felt like with the advent of
- 06:11these generative models, a lot of the
- 06:13complexity of running models would
- 06:14become commoditized. If everyone is
- 06:17going to run transformers, uh the
- 06:18transformer model architecture, what is
- 06:20the reason for us to have a platform
- 06:22that virtualizes arbitrary GPU
- 06:24computations? It's not as important
- 06:25anymore. So, it's a factor of two
- 06:27things. We didn't understand how we
- 06:29could 10 or 100x sales, right? I think
- 06:31you build a company not to make a couple
- 06:33million in revenue, but billions of
- 06:35dollars in revenue. So we didn't
- 06:36understand how to even get within an
- 06:38order of magnitude of that right that
- 06:40was one and two we also felt that the
- 06:41problem we were solving with the advent
- 06:43of the generative models was going to
- 06:44get commoditized. So at that point it's
- 06:46kind of an easy thing once you believe
- 06:47that something is not going to be big
- 06:49you have no other option but to change
- 06:50your mind and do something new that is
- 06:52very painful because you did commit a
- 06:54lot of time and a lot of energy and
- 06:56passion to one thing. You don't win an
- 06:58award for doing the wrong thing for
- 07:00longer. I guess me and my co-founder did
- 07:01a walk over a weekend and I guess we
- 07:03decided over a weekend and we told the
- 07:05team on Monday. Um and then everyone
- 07:06started working on the new thing
- 07:08starting Monday. Uh yeah, I guess we
- 07:09just you know one of the core beliefs
- 07:11that we have about startups is startups
- 07:13can if they're lucky do one thing really
- 07:15well. We could not afford to have the
- 07:17company believe two things were
- 07:18important. So we would need to rip the
- 07:20band-aid off and actually make it very
- 07:22clear to the rest of the company that
- 07:23the new thing was where we thought the
- 07:25future was. You know, it's interesting.
- 07:26I would we were not worried at all when
- 07:28we did the pivot. We had basically
- 07:29written off the company is going to be a
- 07:31zero and at that point anything is
- 07:33greater than zero. Ship whatever you can
- 07:35if it sucks you're in the same place
- 07:37that you are. If it doesn't suck like
- 07:39great awesome only upside just honesty,
- 07:42transparency and int like intellectual
- 07:44honesty with the team is maybe a core
- 07:46tenant of the company. We don't do
- 07:48things unless we like truly believe they
- 07:50are the right thing to do. even if it
- 07:51like fits some narrative that the rest
- 07:53of the industry or our investors or
- 07:56convenient belief we believe things if
- 07:58from first principles they're correct
- 08:00and you know I guess one true fact was
- 08:03after telling our employees there's a
- 08:04real chance that some of them would
- 08:06leave but I think like when you build a
- 08:08highquality culture where the people are
- 08:10are intellectually honest um good people
- 08:12don't want to leave if you if you chart
- 08:14a path for what the thing that does work
- 08:17is right because you know one
- 08:18interesting thing about startups is
- 08:20people talk a lot about moes. What's the
- 08:22mode of a company? But really, what is
- 08:23the mode of a company that has 10
- 08:25people? You know, if you do have a moat,
- 08:27it's very shallow at best, right? The
- 08:28number of engineering years that went
- 08:30into your product is already very small.
- 08:32So, the real moat is you work on the
- 08:34right thing with enough people for long
- 08:36enough. That's like the only moat a
- 08:37startup ultimately has. And that's like
- 08:39why you believe in a team. Obviously,
- 08:41when a company becomes thousands of
- 08:42people, hopefully the moat is not the
- 08:44current business. It would be sad if the
- 08:45moat was the company can just pivot and
- 08:47do the next thing. In that regard, I
- 08:49think if you genuinely believe the
- 08:51motive of a of a company is betting on
- 08:53the right things and and hiring a great
- 08:56group of people, then if you are
- 08:58intellectually honest with your team and
- 08:59tell them we don't believe in the
- 09:00strategy we just had, it's should be
- 09:02totally fine with everyone.
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Zero to 1M Users in 2 Months - The Growth Engine
- 09:49I think we were early adopters of a
- 09:51product like GitHub copilot. So we and
- 09:54we were we actually built a lot of
- 09:56infrastructure. So at the time we
- 09:57thought that was the tip of the iceberg
- 09:59of what the technology could actually
- 10:00build. We thought a lot more could be
- 10:02built in this category. Right? If all
- 10:04people were doing was autocompleting, we
- 10:06could potentially see a world in which
- 10:08entire PRs would get generated. And at
- 10:10that time, we were like, okay, the time
- 10:12it takes to build applications probably
- 10:13has gone down by a double digit percent.
- 10:15Why don't we set the goal of the company
- 10:16to reduce the time it takes to build
- 10:18technology by 99%. It's a very ambitious
- 10:20goal, not something we'd be able to do
- 10:21in the next year or two. But if we set a
- 10:24very ambitious goal, there's probably a
- 10:25lot of work to be done in this space. We
- 10:27believe that technology is always going
- 10:28to get better. We believe the models are
- 10:30going to get better. Because of that, we
- 10:32just believed there was a lot of
- 10:33opportunity here. Because we were also
- 10:34an infrastructure company at the time,
- 10:36we were able to train our own models and
- 10:37run models ourselves, which enabled us
- 10:39to build an extension that was entirely
- 10:41free in all the major IDs. And uh that
- 10:44was able to very quickly get to hundreds
- 10:45of thousands of users. It was a
- 10:47combination of what our skill set was,
- 10:48also a belief of where we thought the
- 10:50future was going. I think it took us
- 10:52less than 2 months to build the MVP and
- 10:54ship it out. I think as a company we're
- 10:56probably more of the opinion of if you
- 10:58are going to do something hard um it is
- 11:00actually important to have intermediate
- 11:02goals that you can actually give to
- 11:04other people to validate your
- 11:05hypothesis. That's maybe something that
- 11:07we learned a lot of us at the company
- 11:08were previously from autonomous vehicles
- 11:10and I think one of the biggest mistakes
- 11:12that autonomous vehicle companies might
- 11:14have made is maybe to no fault of their
- 11:16own was they built a hard technology
- 11:19where it's very hard to validate if the
- 11:20technology is good in the middle. Right?
- 11:22So for us it's always been it is
- 11:24actually a feature if you can have a
- 11:26very very like visionary goal but have
- 11:29very tractable intermediate steps and so
- 11:31we actually picked a very tractable
- 11:33intermediate step to deploy which was
- 11:35can we build a basic VS code extension
- 11:37that had autocomplete capabilities uh
- 11:39with our own model and that was that was
- 11:41the intermediate goal that we had and we
- 11:43believed you know maybe it was like a
- 11:45little bit of necessity we just pivoted
- 11:46the company people were not working on
- 11:48anything else there was an existential
- 11:50dread what the value of the product was
- 11:52so we very quickly built it. I think a
- 11:55basic form of product market fit was
- 11:56when our inbound for the product from
- 11:58like companies was was more than like
- 12:00any of us could handle and we did need
- 12:02to hire a real go to market team. I
- 12:04think at that point we realized hey
- 12:05we're actually solving a real pain for
- 12:07the market and we are providing a lot of
- 12:09value. So that was that happened very
- 12:11quickly like within months of the
- 12:12product coming out we had a lot of
- 12:14companies reaching out to how could they
- 12:16run the product uh for themselves and
- 12:17and use it for their large code bases.
- 12:20Yeah, I think the word product market
- 12:21fit is probably something I don't like a
- 12:23lot because it it creates a lot of like
- 12:25overconfidence. I think what what you
- 12:27have as product market fit in one day,
- 12:28if you don't continue to innovate and
- 12:30you have competitors, is very quickly
- 12:31going to become a commodity where you
- 12:33don't have product market fit. So, you
- 12:34need to be very paranoid. I always like
- 12:36to tell the company we're probably going
- 12:38to fail. And I think the good thing
- 12:39about telling the company we're probably
- 12:41going to fail is it creates enough sort
- 12:43of energy in the company to find the
- 12:46next thing that keeps you as a
- 12:48differentiated product and and survive
- 12:50in a in a space. But I think in general
- 12:52like product like I feel like if you
- 12:54have pull from the market, it's very
- 12:55hard to fake it. It's it's very obvious
- 12:57when you have it and very obvious when
- 12:59you don't. And I'll tell you this like
- 13:01even when we were making a couple
- 13:02million in revenue with the GPU
- 13:04virtualization business is very obvious
- 13:05we didn't have product market fit. It's
- 13:07not a scalable company. you don't really
- 13:08understand how you can grow revenue and
- 13:10find find a way to like provide more
- 13:12value at scale. So very quickly I think
- 13:15a lot of large companies were starting
- 13:16to reach out to us for a variety of
- 13:18reasons for security reasons because we
- 13:20were able to run models ourselves. We
- 13:21were able to run it in a secure way. The
- 13:23other thing is they wanted the systems
- 13:25to work with their complicated sort of
- 13:27code bases. Right? Their code bases are
- 13:29not simple. Some of our customers have
- 13:30tens of millions of lines of code in a
- 13:32single codebase. and we started building
- 13:34more and more technology to make it
- 13:35possible that we would give very
- 13:37personalized suggestions to them
- 13:38regardless of where they stored their
- 13:40code. I guess very quickly we started to
- 13:42get to 100 customers. It went from going
- 13:44from zero to 100 customers probably
- 13:46within months um at the company. I think
- 13:48the feedback that was kind of
- 13:49interesting to us is how important just
- 13:51small details were right to the entire
- 13:53user experience. We started off as an
- 13:55infrastructure company and we needed to
- 13:56kind of become a product company which
- 13:58is a big kind of change. You know basic
- 14:00things like the latency of the product
- 14:01how quickly we provide suggestions was
- 14:03quite important. You know just basic
- 14:04things if we do too much computation on
- 14:06the user's machine and it kind of like
- 14:08makes the machine too slow that's a
- 14:10unacceptable user experience that is not
- 14:12something we would think about if we
- 14:13were purely a server-based application.
- 14:14So there were kind of new things as a
- 14:16company we needed to learn because the
- 14:18space we were operating in was
- 14:19fundamentally different. I think
- 14:21basically what happens is once a company
- 14:23gets bigger it's possible that you start
- 14:25losing the reason why you had a good
- 14:27product to start with right you start
- 14:29listening actually in some ways too much
- 14:31customer obsession might be bad in that
- 14:33if you do things that all of your
- 14:35customers ask you to do sometimes you
- 14:37might like incrementally iterate to
- 14:39actually build a really bad product and
- 14:41it's actually better off to completely
- 14:42change the paradigm in a way that your
- 14:44customers don't really ask for because
- 14:46you you suspect it could be helpful. So
- 14:48there's like a little bit of a healthy
- 14:49amount of don't just listen to random
- 14:51people about what you should build.
- 14:53Listen to your customers, but don't
- 14:54listen to your customers in how you
- 14:56should build it. There could be a way
- 14:57you could build it in a way that is very
- 14:59transformational, but not something that
- 15:00they would even expect. One of the
- 15:02things about our product is we have a
- 15:03pretty large individual product and we
- 15:05have ways in which our users can
- 15:07communicate with us, you know, either
- 15:08online on social media. Uh, and I guess
- 15:11I I look through it fairly frequently to
- 15:14understand what the pain points our
- 15:15users have about the product. Also at
- 15:17the same time I guess like everyone at
- 15:18the company uses the product almost
- 15:20day-to-day which is maybe a unique
- 15:21aspect of the product right there are
- 15:23probably a lot of AI tools out there but
- 15:25the people building the tools are not
- 15:27using them all the time whereas the
- 15:28people that build our products literally
- 15:30use our product to build the product
- 15:31whether it be windsurf everyone builds
- 15:34software on windsurf for windsurf which
- 15:36is a unique way for us to actually get
- 15:38feedback a lot of our feedback is
- 15:40internal and if no one at the company
- 15:41likes a part of the product it's
- 15:43unlikely that a lot of people outside of
- 15:45the company are going to like the
Running 200 People Like 10 - Windsurf's Operating Philosophy
- 15:50No, I I always try to run the company as
- 15:53like the smallest company it can be. But
- 15:55I think the goal of a company is not to
- 15:56be a small company. I think the goal of
- 15:58a company is to actually provide the
- 16:00most value in a space. If the right way
- 16:02to do that is be a bigger company. I
- 16:04think that's like the right thing you
- 16:05should sort of do. One of the operating
- 16:06principles we sort of have at the
- 16:08company is we try to run the company
- 16:09fairly lean. And that doesn't mean we
- 16:11have very few people. It just means that
- 16:13for a given amount of ambition, we are
- 16:15the smallest company we could possibly
- 16:16be. And that means that people are
- 16:18largely speaking underwater most of the
- 16:20time. Hopefully like we don't have large
- 16:22amounts of people that have too little
- 16:24to do, right? The goal is everyone
- 16:26should have too much to do. And because
- 16:27of that, that forces rapid
- 16:29prioritization inside the company with a
- 16:31lot of urgency that triggers whether or
- 16:33not we should hire people. And honestly,
- 16:35that itself is a good forcing function
- 16:36of how you should scale a company. You
- 16:38scale a company when everyone is
- 16:40underwater and the moment people are no
- 16:42longer underwater, we don't scale the
- 16:44company anymore. I think in in terms of
- 16:46just some of the challenges obviously
- 16:48like as the company gets bigger,
- 16:49communication gets harder. So there are
- 16:51some processes in place in terms of you
- 16:53want to ship a feature, it's no longer
- 16:55just one person did everything end to
- 16:57end. There are like many different
- 16:58parties involved. Uh but I think we
- 17:01added more process in place to make sure
- 17:02that even that could happen much faster.
- 17:04If you run the company in a way where
- 17:06everyone has their own set of
- 17:07priorities, I think it's it's cool.
- 17:09Everyone's kind of having a good time.
- 17:11But I think, you know, this boils down
- 17:12to why do companies work? I think they
- 17:14work if you do one or two things really
- 17:16well. Maybe even one. Forget about two,
- 17:18maybe even one. The problem is then
- 17:20actually if you were to imagine in a lot
- 17:23of cases, it's very hard to just have
- 17:25infinitely many people doing one thing
- 17:27really well. So that naturally reduces
- 17:28the number of people that you have at
- 17:30the company. Yeah. I guess I guess the
- 17:32the issue is naturally when you have
- 17:34more people, they're going to be more
- 17:35priorities, right? Like people are not
- 17:37malicious, but they want to have
- 17:39something to do. If there are enough
- 17:40people to do what the original intent of
- 17:42the company was, they're going to find
- 17:44other things to do and that's going to
- 17:45cause problems internally as well. One
- 17:47of the things that I've sort of done is
- 17:48I still interview everyone that joins
- 17:50the company, make sure that they go
- 17:52through a culture fit. I think that's
- 17:53actually like quite important to me to
- 17:55make sure that we are adding people that
- 17:57are going to like maintain and preserve
- 18:00and maybe even even just embrace the
- 18:02culture we have inside the company. So I
- 18:04think that's like honestly honestly like
- 18:05a very key thing that I've not given up
- 18:07even as the company has scaled you know
- 18:08close to 200 people. I I think actually
- 18:11it's the same principles that made the
- 18:12company work when it's small. I I think
- 18:14big companies are not that different
- 18:15than small companies. Maybe it's hard to
- 18:16operate like a small company when you're
- 18:18a big company but I think if you were to
- 18:19ask every big company they want to
- 18:20operate like a startup. I think the very
- 18:22hard thing is once again intellectual
- 18:23honesty. It's very hard as the company
- 18:25gets bigger for for a large group of
- 18:27people to analyze what they're doing and
- 18:29to say, "Hey, we should stop working on
- 18:31this or should work on something else."
- 18:32It gets very hard because people feel
- 18:34some sort of safety as the company gets
- 18:36bigger. But the reality is like no
- 18:38company is really safe regardless of the
- 18:40size. And that's how every company
- 18:41should be operating. They should be
- 18:42operating as if almost existential
- 18:44dread. Not in that it's causing
- 18:46paralysis, but in that it causes the
- 18:47agency to kind of figure out what the
- 18:49next thing to do is. Yeah. I think
- 18:51people get they feel safety,
- 18:53psychological safety by feeling that
- 18:56what they're working on is the most
- 18:57important thing, right? I think, you
- 18:59know, people it's very hard to keep in
- 19:00your head, hey, like let me go work hard
- 19:02on something, but all the while it may
- 19:03not be that useful for the company. And
- 19:04I think as a company gets bigger, it's
- 19:06very hard to have people that just still
- 19:08don't have the psychological safety.
- 19:10Maybe one interesting thing about the
- 19:11company is I think companies have like
- 19:13two sides attached to them, which is
- 19:15that you need some form of irrational
- 19:16optimism. The reason why you need
- 19:18irrational optimism is without some
- 19:20amount of optimism, there's no reason a
- 19:22startup ever wins at anything. A big
- 19:24company has more capital, more
- 19:25resources, more distribution. So you
- 19:27need to believe you can do something
- 19:28better, right? With great people, uh you
- 19:30can somehow build something that's
- 19:32generational. You have to believe that.
- 19:34Uh which is in most cases not true,
- 19:36right? So you somehow need to believe
- 19:37that. But also at the same time,
- 19:38sometimes that's just not going to be
- 19:39the case. And you need to be very
- 19:41realistic. And I think this comes with,
- 19:42you know, uncompromising realism. Like
- 19:44you need a healthy amount of both. You
- 19:46need you need the optimism to go out and
- 19:48do something when everyone else believes
- 19:50it's not that valuable because if
- 19:51everyone else believed it was valuable,
- 19:53the big company would do it and you
- 19:54would still lose. But all the while you
- 19:56also need to agree most ideas are bad
- 19:58ideas and you need to kill your ideas
- 19:59fairly quickly as well. This is this is
- 20:01like this tension that a company is
- 20:02always going through. It progressively
- 20:04gets harder and harder. The company gets
- 20:05bigger. Uh but I think it's a strength
- 20:06if a company can do that regardless of
- 20:08what size it is.
- 20:10Yeah. I think the only thing is that I
- 20:13would sort of like to say is build for
- 20:14where you think the technology is going,
- 20:16not for today, right? And don't build
- 20:18probably technologies in places that
- 20:20like are as good as they will be given
- 20:22where the technology is today. It feels
- 20:24like it's going to be very hard to
- 20:25differentiate in the long term. And
- 20:26that's a hard thing to do, right? Uh
- 20:28that means you you you actually need to
- 20:30be willing to work on something that
- 20:31doesn't feel like it's working for
- 20:32maybe, you know, an indeterminate period
- 20:34of time. I think what this means is
- 20:35these kind of short-term heristics that
- 20:37you invest deeply in that make a model
- 20:39today work are probably actually have
- 20:41massive diminishing returns because the
- 20:43next model is going to be much better
- 20:44and the heristics are going to be
- 20:45unnecessary. I think the things that are
- 20:47important are how do you actually take
- 20:50advantage of the fact that you do have a
- 20:51lot of users and build better
- 20:52experiences for them and actually
- 20:54because they are using your product
- 20:55you're able to build better and better
- 20:57experiences for them and these
- 20:58experiences are better and learned in a
- 21:01way they're actually learned from the
- 21:02way people use the product and I think
- 21:04you should be focusing on that not on
- 21:05kind of cosmetic things that make a
- 21:08model kind of magically do something
- 21:10that probably is going to happen anyways
- 21:12in 6 months.