What VCs Actually Want Beyond an AI Demo | Rebecca Lynn, Canvas Ventures
Rebecca Lynn is Co-Founder and Managing Partner of Canvas Ventures, an early-stage venture capital firm focused on fintech, digital health, and AI investments. Having led the investment in Lending Club's $1B IPO during her previous role, and now steering Canvas Ventures to successes like Casetext's recent $650M exit to Thomson Reuters, she brings deep expertise in spotting transformative startups. In this interview, Rebecca shares five essential
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- 00:00is it's really easy to create a company
- 00:02in gen in demo mode it is a very
- 00:06different thing to take that beautiful
- 00:08demo and put it in the wild and scale it
- 00:10and we've already seen a handful of
- 00:12companies that you know were backed by
- 00:14amazing investors kind of blow up
- 00:16because they weren't able to transition
- 00:18from that really cool slick demo into
- 00:20the wild essentially into full
- 00:21production the biggest question we have
- 00:23for companies is they come to us and we
- 00:25like the beautiful demo come to us when
- 00:27you have a customer that's live
- 00:33my name is Rebecca Lynn I'm the founder
- 00:36and managing partner of canas Ventures
- 00:38canvas Ventures is an early stage
- 00:40Venture Capital firm that focuses on
- 00:43investing in financial services digital
- 00:45Health Andi so some of the most recent
- 00:47outcomes of canvas Ventures are case
- 00:50Tech Gabby and futur advisor and
- 00:53importantly case text was a very early
- 00:56exit with AI and gp4 and they exited to
- 00:59Thomson reuter about 650 million Gabby
- 01:02was acquired by Experian and future
- 01:04adviser by Black
- 01:08Rock so I have always been a believer in
- 01:11in second mover I think first mover
- 01:13Advantage is a fallacy and the reason is
- 01:15is that it takes a lot of money and time
- 01:18and patience to really prove out a brand
- 01:21new market and once you prove it out you
- 01:23have a ton of technical debt I invested
- 01:25in Lending Club and from then on Lending
- 01:28Club ended up being the largest US tech
- 01:30IPO in 2014 and so lendy Club wasn't the
- 01:33first mover there was a company out
- 01:34there called Prosper who had really hit
- 01:36the market first the best position to be
- 01:39in in my opinion of a company is the
- 01:41startup that lets another company kind
- 01:43of seed the market prove that there's a
- 01:45market there and then they can take that
- 01:47learning and come up very quickly with a
- 01:49better product and better marketing and
- 01:51no technical debt I would challenge
- 01:53anyone to to come up with more than just
- 01:55a handful of companies that are public
- 01:57today that truly were the first mover
- 02:00there are very
- 02:03few I think the most important
- 02:06characteristic of a CEO is salesmanship
- 02:08really a CEO's job all the time is sales
- 02:10you're selling to your customer you're
- 02:12selling to your employees you're hiring
- 02:14people you are constantly selling the
- 02:16company that in my opinion really most
- 02:19clearly defines a CO who listens to
- 02:21their customer and then is a great sales
- 02:24leader it was Jeff tagney at doximity he
- 02:27from the very beginning brought on a
- 02:30customer advisory committee to help
- 02:32inform him of you know what was
- 02:34important to his end users in the
- 02:35product and what wasn't and where to
- 02:37take it very early on he would bring in
- 02:39this advisory panel to like an on-site
- 02:42sort of strategy session and they would
- 02:44wireframe me of five six seven different
- 02:46ideas and show them to this you know
- 02:49panel of end users that would really
- 02:51feed into their entire product road map
- 02:54and he did that from the beginning so
- 02:55when I'm evaluating whether a CEO really
- 02:58possesses sort of the salesman ship it
- 03:00becomes blazingly obvious as they're
- 03:01pitching us you want a CEO who can sell
- 03:05you on their Vision because of their
- 03:06excitement and how they thought about it
- 03:08and that they've talked to the consumer
- 03:09and you also want them to be incredibly
- 03:12honest and forthright with you as the
- 03:14same time because that's what ERS trust
- 03:16when you're in the sales process so when
- 03:18we ask a CEO about you know their ARR
- 03:21and is it booked or is it forecasted
- 03:23having that c be very open and
- 03:26transparent and upfront I think shows us
- 03:28that they are going to not only earn our
- 03:31trust but the trust of their customers
- 03:32and that's really important especially
- 03:34early
- 03:37on the mistake most startups make when
- 03:40they're scaling is that they believe too
- 03:43early they have product Market fit and
- 03:45they believe they they've got it and
- 03:46then they go out and they hire a very
- 03:48expensive salesperson who then wants to
- 03:50hire a bunch of people and they just
- 03:52burn a ton of cash too early and then
- 03:54they have to let that salesperson go and
- 03:57then go back to the drawing board and
- 03:59kind of sort out a little bit more you
- 04:01know what those elements of product
- 04:02Market fit are and then rehire it's hard
- 04:05to watch I think almost every startup
- 04:07does this especially in the Enterprise
- 04:08space and and our advice is you know
- 04:10just way to beat hire maybe that
- 04:12director level salesperson who can help
- 04:15you maybe a chief of staff that can help
- 04:17you in in your sales efforts and then
- 04:19really make sure you scale gradually
- 04:22when you think you have product Market
- 04:24fit have some more checkpoints you know
- 04:26before you go out and pay a lot of money
- 04:28for a head sales person person before
- 04:30you have product Market fit you know
- 04:31what there's an example so case text
- 04:33pretty early thought they had product
- 04:35Market fit and they hired a very good
- 04:39you know Season sales executive to come
- 04:41in they spent quite a bit of money on
- 04:43the sales exact and the team and it it
- 04:45wasn't working they weren't getting the
- 04:47traction that they had hoped for this is
- 04:49before they launched co- counil the GPT
- 04:524 product the founder to his credit made
- 04:54a pretty quick early decision to let
- 04:56that team go and it was really hard you
- 04:58know the salesperson was great it wasn't
- 05:01an issue with them it was an issue with
- 05:03you know where we were at that time with
- 05:04the product you know it was really about
- 05:06supporting the founder he kind of saw
- 05:08also that was the right answer but it
- 05:10was a hard answer it was a hard thing
- 05:11for him to execute and so helping him
- 05:14think through how to message it how to
- 05:16make that happen and introducing him to
- 05:18other Founders who've had to make
- 05:20similar tough choices so that he can get
- 05:22their firsthand experience and advice
- 05:24was really helpful often times the
- 05:26founder does have Instinct and data that
- 05:29I don't so I first seek to understand
- 05:31why they're heading in the direction
- 05:33they're heading and then if we become
- 05:35pretty convinced that it is the wrong
- 05:37direction we try to show not tell and so
- 05:40we we try to find the right people to
- 05:42introduce them to that will offer them
- 05:45you know a more complete picture of the
- 05:47way we're thinking about the world and
- 05:48often times we get there it's not that
- 05:50they were completely in the wrong
- 05:51direction and we were right often times
- 05:52there's some kind of meeting in the
- 05:53middle I think the first thing that we
- 05:55need to do is check our assumptions
- 05:57understand where the founder is coming
- 05:58from and then get them the resources if
- 06:00they do need to make a shift and they
- 06:02decide they make a shift like help them
- 06:04on that journey and it does happen I me
- 06:06there's I think every company it's often
- 06:07times many stages you has to Pivot
- 06:09either from strategy or product or
- 06:11Channel or you know whatever it might be
- 06:13and when they they get there you know
- 06:14our job is to help them figure out how
- 06:17to make that
- 06:20shift what do you do when a potential
- 06:23client says we love your product but
- 06:25it's way too expensive do you give in on
- 06:28discounts right away or can you
- 06:30confidently defend your price hi I'm
- 06:33Peter on with over 15 years of sales
- 06:36experience at companies like Google
- 06:39Dropbox and slack I've obsessed over how
- 06:42to effectively answer questions like
- 06:45this in a way that builds trust that's
- 06:48why I created Peter on sales school with
- 06:51EO to equip startup Founders and sales
- 06:54professionals with the modern skills to
- 06:56excel in Enterprise B2B sales this
- 07:00online course offers real life examples
- 07:03and ready to use B2B sales Frameworks
- 07:06that you can incorporate immediately
- 07:09from crafting the most effective pitch
- 07:11deck to authentic customer Discovery and
- 07:14even negotiation I walk through how you
- 07:16could do it all and limited to just 10
- 07:19students I'm also offering oneon-one
- 07:22bespoke feedback on assignments ready to
- 07:26learn and grow your sales confidence
- 07:28check out the link in the description or
- 07:31find me at EO
- 07:33[Music]
- 07:35school so there's a ton of opportunity
- 07:38in gen the clear thing that we has come
- 07:41to us is it's really easy to create a
- 07:44company in gen in demo mode to create
- 07:46this beautiful demo that blows everyone
- 07:49away it is a very different thing to
- 07:51take that beautiful demo and put it in
- 07:53the wild and scale it and we've already
- 07:55seen a handful of companies that you
- 07:57know were backed by amazing invest ERS
- 07:59kind of blow up because they weren't
- 08:01able to transition from that really cool
- 08:03slick demo into the wild essentially
- 08:05into full production the biggest
- 08:07question we have for companies is they
- 08:09come to us that's a beautiful demo come
- 08:11to us when you have a customer that's
- 08:12live for the CEOs who come to us to
- 08:14pitch sort of their series A and B
- 08:16companies and even we look at a lot of
- 08:18seed deals also the questions I ask are
- 08:21really about how's the consumer using
- 08:23the product what have they learned from
- 08:25the consumer since they started the
- 08:26company what was surprising to them what
- 08:28thesis proved what was different and
- 08:30what I'm looking for is that they're
- 08:32listening they're actually looking for
- 08:34that feedback from their users and that
- 08:36they're listening and they're adjusting
- 08:38accordingly right that they're not sort
- 08:39of dogmatically adherent to maybe
- 08:42solving their own problem that was what
- 08:44you know the company stem from that
- 08:46they're listening to what their end
- 08:47users really want and need the second
- 08:49thing I really look for from the CEOs is
- 08:51what gets them out of bed in the morning
- 08:53they really motivates them to do a
- 08:55startup because there's going to be
- 08:56really really hard times in the startup
- 08:58there always are what is it about them
- 09:02that is driving them forward what's
- 09:03going to help them pick themselves up
- 09:04when things get really hard and Shake
- 09:06themselves off and keep going and so I
- 09:08always like to hear the CEO's stories
- 09:10all of them could easily go get a job
- 09:12and get paid you know quite a bit of
- 09:13money at a big company and what is it
- 09:15about this particular opportunity that
- 09:17is really energizing
- 09:21them I was motivated to found cus
- 09:24Ventures because I wanted to create the
- 09:26Venture firm that I would want to fund
- 09:28my startup I didn't start inventure
- 09:31Capital thinking I would be here you
- 09:32know a decade plus later when I started
- 09:34in Venture Capital it was really a GU I
- 09:37was going to start Venture Capital learn
- 09:39how they made decisions and I was going
- 09:40to get them to invest in the company
- 09:42that I was working on and unfortunately
- 09:44I enjoyed the job so much that I I
- 09:46remained adventure with canvas this is
- 09:49my startup and one of the things I I try
- 09:51to stress is just be more confident in
- 09:53yourself one of the most formative
- 09:55things was you know what my best friend
- 09:56from business school where we're taking
- 09:58a leadership class
- 09:59and we had to rank ourselves we had all
- 10:02of these things and we had to rank you
- 10:03know one through five you one being the
- 10:05best how good you were at everything and
- 10:07then we had to get up and say what we
- 10:09ranked ourselves and you know everyone
- 10:10was pretty you know I don't know modest
- 10:13or whatever and she's like I'm a one I
- 10:15was I was like who is this person right
- 10:17and she just explained in the world of
- 10:19banking that's the first thing they
- 10:20teach you like fight for yourself
- 10:22because you know you're working for
- 10:23somebody else and why would anyone want
- 10:25to hire you unless at least you believe
- 10:27that you were the best possible person
- 10:29for that job and that really stuck with
- 10:31me you know why would I expect somebody
- 10:32to invest in me give me money give me
- 10:34that promotion if I didn't believe I was
- 10:36the best person for that job be more
- 10:38confident in yourself no one's going to
- 10:39believe in you more than you